Tell us what you think

We'd like to hear about your experience with Benetas. By doing this survey, we want to better understand your experiences, identify what we are doing well and learn ways we could improve. Residents and relatives are invited to do the survey.

Taking part in this survey is voluntary - you can choose whether or not to take part. There are no right or wrong answers – we want to hear about your experiences. We also want you to know that the information you provide in the survey is confidential. You do not have to provide your name or contact details, unless you want to us to contact you about your feedback.

Please answer each question.
About me

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* 1. At which Benetas residential home do you live?

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* 2. What is your age range? (tick one)

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* 3. What sex are you? (tick one)

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* 4. Are you from a culturally and linguistically diverse background?

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* 5. How long have you lived at this residential home? (tick one)

The following questions are about your overall experience with Benetas.

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* 6. Overall, my experience with Benetas has been …

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* 7. I would recommend Benetas to my friends and family.

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* 8. For me, the best thing about this residence is …
This might be the staff, or the physical environment … whatever you like most about it.

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* 9. If I could change or improve one thing, it would be …
This can be anything you think could or should be changed or improved.


For the following statements, please mark the option that is closest to your experience. Some of these statements are quite broad, but just think of your overall experience.
The following questions are about your rights and responsibilities

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* 10. Staff treat me with respect.

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* 11. I am encouraged to do as much as possible for myself.

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* 12. Staff help me understand what services and support are available to me.

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* 13. I can provide feedback, make suggestions or lodge complaints.

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* 14. I feel safe here.

The following questions are about your care

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* 15. Staff follow up when I raise things with them.

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* 16. The care I receive is tailored to my needs and preferences.

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* 17. I like the food here.

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* 18. The staff know what they are doing.

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* 19. Staff explain things to me.

The following questions are about living your best life

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* 20. I am encouraged to participate in activities I enjoy or are meaningful to me.

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* 21. I am supported to meet my spiritual and emotional needs.

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* 22. I am treated as an individual.

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* 23. Staff support me to maintain meaningful relationships with family and friends.

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* 24. Staff support me to live my best life possible.

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* 25. You are welcome to add any other feedback here:

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* 26. Would you like someone to contact you about the feedback you’ve provided? If so, please give us your name and contact details.

Contacts

If you'd like to discuss this survey, please contact:
Marta Woolford, Research Officer, Benetas
Tel: (03) 8823 7932
Email: marta.woolford@benetas.com.au

For any questions about the care you or your relative receives, please speak to someone at the residential home.

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