Citizen Survey

Delaware River and Bay Authority Police Department Citizen Survey

Delaware River and Bay Authority Police Department Citizen Survey
Purpose Statement:

Our organization is committed to public service, crime prevention, and highway safety.

Mission Statement:

The Delaware River and Bay Authority Police Department is committed to protecting and serving our patrons, the Authority, and its employees. Our mission is accomplished by a highly-motivated, expertly-trained group of men and women, who are personally committed to public service, crime prevention, and highway safety. To carry out our mission, we subscribe to four organizational values: integrity, fairness, competency, and accountability.

In the interest of improving services to the public, the Delaware River and Bay Authority Police Department conducts this ongoing citizen survey to evaluate public attitudes and opinions pertaining to the level of law enforcement services provided. We ask that you take 5 to 10 minutes of your time to complete this survey and return it to us. The results will be used to identify specific ways to serve the public.

We would like to thank you in advance for your participation in this survey. We sincerely appreciate your assistance.

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* 1. Please enter your 5-Digit Zip Code.

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* 2. What is your age category?

Under 20

21-30

31-40

41-50

51-60

61-70

Over 70

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* 3. What is your race or ethnic origin?

Asian or Pacific Islander

Black or African American

Hispanic American

Native American

White (Not Hispanic)

Other Ethnicity or Race

No Given

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* 4. What is your gender?

Male

Female

Not Given

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* 5. Which category below best describes the nature of your contact with the Delaware River and Bay Authority Police Department?

Traffic Citation

Written Warning

Traffic Collision

Acrophobia Service

Police Escort

Witness to a Crime/Incident

Roadside Assistance

Arrested

Attended a Police Presentation

Requested Information Over the Phone

Visited Website

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* 6. Based on your most recent contact with the Delaware River and Bay Authority Police:
(Please answer only if you had personal contact with an employee of the Delaware River and Bay Authority Police)

	Strongly Agree	Agree	Disagree	Strongly Disagree	No Opinion
The DRBA officer or employee was very courteous	The DRBA officer or employee was very courteous Strongly Agree	The DRBA officer or employee was very courteous Agree	The DRBA officer or employee was very courteous Disagree	The DRBA officer or employee was very courteous Strongly Disagree	The DRBA officer or employee was very courteous No Opinion
The DRBA officer or employee treated me fairly	The DRBA officer or employee treated me fairly Strongly Agree	The DRBA officer or employee treated me fairly Agree	The DRBA officer or employee treated me fairly Disagree	The DRBA officer or employee treated me fairly Strongly Disagree	The DRBA officer or employee treated me fairly No Opinion
The DRBA officer or employee was helpful	The DRBA officer or employee was helpful Strongly Agree	The DRBA officer or employee was helpful Agree	The DRBA officer or employee was helpful Disagree	The DRBA officer or employee was helpful Strongly Disagree	The DRBA officer or employee was helpful No Opinion
The DRBA officer or employee was professional	The DRBA officer or employee was professional Strongly Agree	The DRBA officer or employee was professional Agree	The DRBA officer or employee was professional Disagree	The DRBA officer or employee was professional Strongly Disagree	The DRBA officer or employee was professional No Opinion
The DRBA officer or employee was competent	The DRBA officer or employee was competent Strongly Agree	The DRBA officer or employee was competent Agree	The DRBA officer or employee was competent Disagree	The DRBA officer or employee was competent Strongly Disagree	The DRBA officer or employee was competent No Opinion
The DRBA officer or employee was knowledgeble	The DRBA officer or employee was knowledgeble Strongly Agree	The DRBA officer or employee was knowledgeble Agree	The DRBA officer or employee was knowledgeble Disagree	The DRBA officer or employee was knowledgeble Strongly Disagree	The DRBA officer or employee was knowledgeble No Opinion

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* 7. If you were stopped for a traffic violation, did the DRBA officer explain the violation promptly and clearly?

Yes

No opinion

Not applicable (N/A)

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* 8. Based on your recent experience with the Delaware River and Bay Authority Police, please rate the overall quality of service provided.

Excellent

Above Average

Average

Below Average

Poor

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* 9. The Delaware River and Bay Authority is committed to providing the traveling public with safe and secure facilities.

Please rank from 1 (most serious) to 10 (least serious) the following threats to your safety and security on the Delaware River and Bay Authority Highways and properties.

Aggressive Driving

Road Rage

Commercial Vehicles (Tractor Trailers)

Road Construction

Speeding

Alcohol or Drug Impaired Drivers

Weather

Seatbelt/Child Restraint Use

Robbery

Theft

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* 1. Please enter your 5-Digit Zip Code.

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* 2. What is your age category?

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* 3. What is your race or ethnic origin?

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* 4. What is your gender?

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* 5. Which category below best describes the nature of your contact with the Delaware River and Bay Authority Police Department?

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* 6. Based on your most recent contact with the Delaware River and Bay Authority Police:(Please answer only if you had personal contact with an employee of the Delaware River and Bay Authority Police)

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* 7. If you were stopped for a traffic violation, did the DRBA officer explain the violation promptly and clearly?

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* 8. Based on your recent experience with the Delaware River and Bay Authority Police, please rate the overall quality of service provided.

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* 9. The Delaware River and Bay Authority is committed to providing the traveling public with safe and secure facilities. Please rank from 1 (most serious) to 10 (least serious) the following threats to your safety and security on the Delaware River and Bay Authority Highways and properties.

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* 10. Please list any concerns you wish to address. Also, provide any recommendations and/or suggestions for improving our services.

* 6. Based on your most recent contact with the Delaware River and Bay Authority Police:
(Please answer only if you had personal contact with an employee of the Delaware River and Bay Authority Police)

* 9. The Delaware River and Bay Authority is committed to providing the traveling public with safe and secure facilities.

Please rank from 1 (most serious) to 10 (least serious) the following threats to your safety and security on the Delaware River and Bay Authority Highways and properties.