* 1. Were you received and greeted warmly within a few minutes of your arrival?

* 2. Were you given your appointment (days and times) prior to departure?

* 3. Was the reception area comfortable and clean?

* 4. Were you seen in a timely fashion?

* 5. Did you feel you had ample amount time with the therapist?

* 6. Were you comfortable with the therapist?

* 7. Did he/she answer any questions you may have had?

* 8. Did the staff address any problems or concerns that you had?

* 9. Was the staff friendly, professional and courteous?

* 10. Were you pleased with the quality of care you received?

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