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Customer Survey

Green Hero National Food Waste Awareness Program Customer Survey

Objective :
- To study the relationship between sociodemographic characteristics, consumer spending and consumption habits towards food waste 
- To understand the public’s perception on food waste and their awareness of the impact of food waste 
- To investigate the factors of food wastage when customers dine in at F & B services
SECTION A: SOCIODEMOGRAPHICS
1.Contact Information (we will use this to send you the results from our survey)
2.Gender
3.Age
4.Marital status
5.Region
6.Education
7.Employment status
8.Income level
9.Number of household members
SECTION B: SPENDING AND CONSUMPTION HABITS
10.Who usually does grocery or food shopping in your family?
11.How often do you shop?
12.Roughly how much do you spend on food every month?
13.Do you use a shopping list during your food shopping routine?
14.Do you know the difference between “to be consumed preferably by” and “to be consumed by”?
15.Do you throw away good food? (Good food here refers to food that is still edible and have not been consumed by anyone, such as raw fruits, expiring bread etc…)
16.When you throw away good food, what would be the reason?
17.Which food type do you throw away most often?
18.How much do you think you lose by wasting food?
SECTION C: FOOD WASTE (Food waste as defined as “all food and drinks which at some point prior being thrown away was edible e.g. slice of bread, apples, cooked food, etc)
19.Do you know what is food waste?
20.Normally what do you do with leftovers?
21.Do you think you can avoid/minimize food waste?
22.Do you think food waste is a serious issue and everyone is responsible?
SECTION D: SCENARIO (DINE AT F & B SERVICE PREMISE)
23.What are the main factors that causes you to waste food?
24.Which of the following groups below might waste more food?
25.Is there more food waste when ordering À la carte or set?
26.Does a long queue influence how much you order?
27.When you eat out, do you take away your leftovers?
28.When you have leftover food on your plate, do you know what F & B services will do with it?
29.Do you think F & B services should implement a food waste tracking system/food management system?
30.Would you support an F & B service more if they have a food waste tracking system/food management system in place to reduce food waste in their kitchen?
31.Did you know there are many F & B Services that have already reduced their food wastage by donating edible foods to the local food bank to feed the needy, instead of “feeding the landfill” in Malaysia?
32.Do you know any local food banks, or food rescue organizations that are helping F & B service Sectors in rescuing edible food?
SECTION E: AWARENESS ON THE IMPACT OF FOOD WASTE
33.Do you know any programs or strategies that's running in Malaysia to cope with food waste issue?
34.Where do you think the food waste goes?
35.Which of the following are the effects of food waste on our environment? (Select whichever relevant)
36.Who do you think is responsible for the food waste generated and dumped in the landfills in Malaysia?
37.What measures do you think are most effective to tackle the food waste issue?
38.Have you joined or involved in any other food waste tracking/reduction initiatives?
39.Thank you very much for taking your time to complete this survey. Please share your feedback so that we can improve the survey for better experience.
*Stop The Food Waste, Together!* 
Current Progress,
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