Community Behavioral Health (CBH) is requesting your feedback regarding the interactions we have had with your agency over the past year. Our Provider Satisfaction Survey is one of the primary means by which we gauge our performance, and your feedback is important to us. The survey will be open until February 11, 2022.
The survey begins with questions that focus on your satisfaction with CBH as a whole and then progresses to more specific, departmental questions. Respondents may complete the survey in its entirety or choose to answer the section(s) of the survey that are most relevant to them (for example, those who primarily work closely with our Claims Department can just complete the claims section of the survey. Likewise, those that work primarily with the Utilization Review staff can complete just the clinical section of the survey, etc.). However, we would like each organization to complete as many relevant sections as possible.
All responses will be reviewed confidentially and the final results will be posted on the CBH website as an annual report.
If you have technical difficulties in completing the survey please contact Erin Maloney, LMFT, CPHQ [Quality Improvement Specialist] at erin.maloney@phila.gov. Please direct all other questions to your Provider Representative.
Thank you in advance for your participation in this survey!