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Customer Satisfaction Survey

* 1. Please rate our performance on providing quality parts and service.

  1- Needs Improvement 2- Below Average 3- Average 4- Above Average 5- Excellent N/A
Part Quality
Responsiveness to Quality Problems
Effectiveness of Corrective Action

* 2. Please rate our performance on delivery.

  1- Needs Improvement 2- Below Average 3- Average 4- Above Average 5- Excellent N/A
Adherence to agreed upon delivery schedules
Adherence to agreed upon quantities
Lead time acceptable

* 3. Please rate our Customer Service

  1- Needs Improvement 2- Below Average 3- Average 4- Above Average 5- Excellent N/A
Availability of our customer service representative
Responsiveness of our customer service representative
Overall degree of cooperation and flexibility
Early warning of problems (Quality and/or delivery)
Timeliness of RFQ responses

* 4. Please rate our pricing as compared to other Plating vendors.

  1- Much Higher than competition 2- Higher than competition 3- Same as competition 4- Lower than competition 5- Much Lower than competition N/A
Pricing as compared to competition
Minimum order dollar amount

* 5. Please rate our performance on your Overall Level of Satisfaction

  1- Needs Improvement 2- Below Average 3- Average 4- Above Average 5- Excellent N/A
Rating

* 6. We welcome any comments or suggestions that you may have.

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