2020 Member Survey Question Title * 1. Name on account Question Title * 2. Home phone Question Title * 3. Cell phone Question Title * 4. Name of individual completing survey Question Title * 5. Age Question Title * 6. Gender Male Female Question Title * 7. Service address Question Title * 8. Zip Code Question Title * 9. Mailing address (if different) Question Title * 10. Email address Question Title * 11. Type of member Residential Commercial/Industrial Question Title * 12. What age group best fits the adults living in your household? 18-24 25-34 35-45 45-54 55-64 65 or over Question Title * 13. What is your primary heating source? Heat pump Geothermal Natural gas/Propane Electric resistance Wood Other Question Title * 14. What rebates are you aware CEC offers? Select all that apply Not aware of rebates Air source heat pumps Geothermal heat pumps Dual fuel/hybrid heat pumps Ductless mini split Heat pump water heaters Residential pool pump Question Title * 15. Do you follow CEC on Facebook? Yes No I was not aware of a CEC Facebook page, but I plan to follow now I don't use Facebook Question Title * 16. How aware are you that CEC functions as a not-for-profit cooperative and returns capital credits to members? Very aware Somewhat aware Not aware Question Title * 17. What is your main source of local news and information? Select all that apply KGMO KTJJ KBDZ KSGM KREI KZIM Cashbook Journal Republic Monitor Ste. Genevieve Herald Sun Times News Electronic device None of the above Question Title * 18. Should CEC offer financial assistance to area businesses to retain existing jobs and/or create new jobs Yes No Not sure Question Title * 19. I would be willing to change daily habits in my electric consumption if it means I am charged a lower rate per kilowatt-hour. Definitely yes Probably Probably not Definitely not Question Title * 20. I would be willing to participate in a community solar program if it was cheaper than rooftop solar. the same cost as rooftop solar. slightly more expensive than rooftop solar. I am not interested in solar. Question Title * 21. How likely are you to buy an electric vehicle in the next 5 years? Definitely yes Probably Probably not Definitely no Question Title * 22. If you contacted CEC’s Member Services recently, what was the reason for the call, visit or email? select all that apply Made a payment Billing question Reported an outage Apply for service Tree trimming N/A Other (please specify) Question Title * 23. If you reported an outage during the past year, how satisfied were you with CEC’s response time? Very satisfied Somewhat satisfied Satisfied Dissatisfied Very dissatisfied Question Title * 24. If a CEC employee or contractor worked on your property this past year, how satisfied were you? Very satisfied Somewhat satisfied Satisfied Dissatisfied Very dissatisfied Question Title * 25. If you interacted with a CEC employee this past year, how satisfied were you? Very satisfied Somewhat satisfied Satisfied Dissatisfied Very dissatisfied Question Title * 26. How satisfied are you with the reliability of your electrical service? Very satisfied Somewhat satisfied Satisfied Dissatisfied Very dissatisfied Question Title * 27. How satisfied are you with the affordability of your electrical service? Very satisfied Somewhat satisfied Satisfied Dissatisfied Very dissatisfied Question Title * 28. Thank you for taking the time to complete this brief survey. Do you have any additional suggestions or comments you would like to add? Done
