Customer Satisfaction Survey

Your Opinion Counts!

Ulster County Community Action Committee, Inc., (UCCAC) is committed to providing you and your family with quality services and facilities. Please take a moment to complete this survey to let us know what you think of our services. After you have completed the survey, please click the DONE button. It is that simple! Your responses will be kept strictly confidential. What you have to say is very important to us. Your opinion counts; please respond today.

Sincerely,

Greg M. Howard, NCRI

Executive Director

UCCAC

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* 1. How easy was it for you and your family to access services at UCCAC?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

N/A

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* 2. How easy was it for you to access services for Head Start/Early Head Start?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

N/A

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* 3. How easy was it for you to access services for Outreach?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

N/A

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* 4. How easy was it for you to access services for Weatherization/EmPower?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

N/A

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* 5. Based on your answers above, how well did staff/employees answer your questions?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

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* 6. How well did we meet your needs?

A great deal

A lot

A moderate amount

A little

None at all

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* 7. Was your privacy respected?

Yes

If no, please explain.

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* 8. Did you feel you and your family were treated with respect?

Yes

If no, please explain.

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* 9. In which County did you receive the services?

Ulster County

Sullivan County

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* 10. Gender?

Male

Female

Other

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* 11. Age Group?

18 - 23 yrs

24 - 45 yrs

46 - 59 yrs

60+

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* 12. Race/Ethnicity?

Black

Hispanic/Latino

Asian

Native American

Multi-Race

White

Other

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* 13. Work Status?

Employed

Unemployed

Retired

No Income

Disabled

Volunteer

Community Partner

Service Provider

Religious Community Member

Student

Other

If other, please specify:

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* 14. How did you learn about the services that UCCAC offers to the community?

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* 15. From which UCCAC location/department did you receive your services?

Ellenville Outreach Office at Center St.

Ellenville Head Start at Center St.

Highland Outreach Office at Church St.

Kingston Outreach Office at Lindsley Ave.

Head Start Rondout

Head Start Plattekill

Head Start Saugerties

Head Start Kingston - 10 Month

Head Start Kingston - 12 Month

Early Head Start Kingston

Weatherization/EmPower at Lindsley Ave.

Lindsley Ave. for Administration

Sullivan County; Monticello or Liberty

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* 16. What month are you completing this survey?

January

February

March

April

May

June

July

August

September

October

November

December

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* 17. What year are you completing this survey?

2020

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* 18. What type of service(s) did you receive from UCCAC?

Head Start

Early Head Start

Emergency Food

Housing Assistance

Job Training

Employment

Eviction

Nutritional Classes

Clothing

Electric Reduction (EmPower)

Weatherization

Transportation

Utility Assistance

Health Insurance

Referrals

HEAP

Advocacy

Backpack Program

Holiday Celebrations

Taxes

Mass Food Distribution

Farm Stand

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* 19. If you received health insurance assistance, which vendor assisted you?

CDPHP

MVP

United Healthcare

Fidelity

NYS Portal

Wellcare

Medicare

Medicaid

Other (please specify)

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* 20. Is there anything you would like us to know or any suggestions for improvements?

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* 21. How well do you feel that our company understands your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 22. Would you recommend our services to your other friends, family or community?

Yes

If No, please explain: