Greenwood Health; Delivery of Care Survey

Question Title

* 1. During COVID-19 many of our GPs moved to phone consultations in place of face-to-face. If you did have a phone consultation with your GP over the past 7 weeks please select from the below how the consultation felt to you. Select all that apply.

I was comfortable expressing all of my concerns to my GP

I found this an adequate form of consultation in place of face-to-face

I felt that this form of consultation met the expectations I had for my appointment

I found the experience convenient

I was happy to pay the same price for the consultation

N/A

Any additional comments?

Question Title

* 2. If you had a phone consultation with your GP and needed to send an email relating to your health concern please select from the below how that process felt to you. Select all that apply.

I was comfortable emailing this to my GP

I found this an adequate form of physical examination in place of face-to-face

I felt that this form of communication was secure and my privacy was maintained

I found the experience convenient

N/A

Any further comments?

Question Title

* 3. Some of the non face-to-face consultations were via virtual platforms Zoom or Doxy.me for video consultations. If you had a video consultation with your GP over the past 7 weeks please select from the below how the consultation felt to you. Select all that apply.

I was comfortable expressing all of my concerns to my GP

I found this an adequate form of consultation in place of face-to-face

I felt that this form of consultation met the expectations I had for my appointment

I found the experience convenient

I was happy to pay the same price for the consultation

I experienced some technical difficulties with this format of consultation

N/A

Any additional comments?

Question Title

* 4. Over the past 7 weeks some of you will have visited the practice and were seen in your car. Please select from the below how you felt about this process.

I was comfortable with this form of consultation under the circumstances

I found this an adequate form of consultation and was able to express my concerns

I felt that this form of consultation met the expectations I had for my appointment

I found the experience convenient

I was happy to pay the same price for the consultation

N/A

Any additional comments?

Question Title

* 5. In the future if you feel your healthcare concern does not require a face-to-face consultation please select what type of consultation type you would be happy with for your health care needs at Greenwood Health. Select all that apply.

Video consultations

Phone consultations

Phone & email consultations

Car consultations

Any additional comments

Question Title

* 6. If you had your flu vaccination at Memorial Hall sometime in the past 7 weeks how would you rate your experience?

Not at all good

Okay

Neither good or bad

Good

Very good

N/A

Not at all good

Okay

Neither good or bad

Good

Very good

N/A

Any additional feedback?

Question Title

* 7. During COVID-19 the repeat prescription process became paperless. If you had a repeat prescription over the past 7 weeks how would you rate your experience?

Terrible

Not good

Okay

Good

Very good

N/A

Terrible

Not good

Okay

Good

Very good

N/A

Any additional comments?

Question Title

* 8. When you call Greenwood Health now the reception staff will ask you a series of questions relating to your choice of consultation preference (phone, video or face-to-face) as well as some respiratory screening questions if you are coming to the practice.
Are you happy for our staff to be asking these questions?

Yes

Why/why not?

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* 9. At the moment payments can be made directly to the Greenwood Health account, with a credit card over the phone and now (after a 7 week period of this being unavailable) at front reception.
If Greenwood Health were to provide an option to pay via credit card online would this be a service you would utilise?

Yes

Why/why not?

Greenwood Health; Delivery of Care Survey

Question Title

* 1. During COVID-19 many of our GPs moved to phone consultations in place of face-to-face. If you did have a phone consultation with your GP over the past 7 weeks please select from the below how the consultation felt to you. Select all that apply.

Question Title

* 2. If you had a phone consultation with your GP and needed to send an email relating to your health concern please select from the below how that process felt to you. Select all that apply.

Question Title

* 3. Some of the non face-to-face consultations were via virtual platforms Zoom or Doxy.me for video consultations. If you had a video consultation with your GP over the past 7 weeks please select from the below how the consultation felt to you. Select all that apply.

Question Title

* 4. Over the past 7 weeks some of you will have visited the practice and were seen in your car. Please select from the below how you felt about this process.

Question Title

* 5. In the future if you feel your healthcare concern does not require a face-to-face consultation please select what type of consultation type you would be happy with for your health care needs at Greenwood Health. Select all that apply.

Question Title

* 6. If you had your flu vaccination at Memorial Hall sometime in the past 7 weeks how would you rate your experience?

Question Title

* 7. During COVID-19 the repeat prescription process became paperless. If you had a repeat prescription over the past 7 weeks how would you rate your experience?

Question Title

Question Title

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* 10. Please provide any additional feedback regarding your recent experiences at Greenwood Health.