New Zealand Transport and Logistics

Supply Chain Risks and Logistics Performance in New Zealand Transport and Logistics

Dear Sir/Madam

You are invited to participate in a research project being conducted by Crown research institute Scion. You have been approached as a practitioner who has experience and knowledge in the New Zealand logistics and transport. We believe your experience and knowledge of logistics and transport can certainly help us to solve the problems in the industry. Please answer all questions.

The survey consists of questions related to your experience and knowledge of supply chain and logistics risks, and logistics performance in your organisation. There is no right or wrong answers. Your responses will be strictly confidential. The data collected through the survey will be analysed and the results may appear in publications. The results will be reported in a manner that does not enable you and your organisation to be identified; thus your anonymity will be protected.

There are no apparent or hidden risks of participating in this research. Your participation in this research is totally voluntary and you may withdraw from this study at any time.

Participating in the survey provides a valuable opportunity for you to express your views on New Zealand Transport and Logistics

If you have any questions regarding this research, kindly contact: Dr Michael Wang

Scion
Email: Michael.Wang@scionresearch.com

Phone: +64 7 343 5368

Thanks for your time. We very much appreciate your support on this.

Yours faithfully,

Michael Wang

Question Title

* 1. How many employees does your company have in New Zealand?

1-19 employees

20-199 employees

>200 employees

Question Title

* 2. At which location do you work?

Northland

Auckland

Waikato

Bay of Plenty

Gisborne

Hawke's Bay

Taranaki

Manawatu-Wanganui

Wellington

Tasman

Nelson

Marlborough

West Coast

Canterbury

Otago

Southland

Question Title

* 3. In which industry do you work?

Agriculture, Forestry, Fishing

Mining

Manufacturing

Electricity, Gas, Water, Waste Services

Construction

Wholesale Trade

Retail Trade

Hotel and Food Services

Transport, Postal and Warehousing

Information Media and Telecommunications

Financial and Insurance Services

Rental, Hiring and Real Estate Services

Professional, Scientific, Technical Services

Health Care

Public Administration and Safety

Education and Training

Military

Other (please specify)

Question Title

* 4. How many years of experience you have in transport / warehouse / supply chain / logistics industry?

1 year or less

2 - 3 years

4 - 5 years

>5 years

Question Title

* 5. Are you aware of the supply chain uncertainties and risks (delays, damages, disruptions etc.) that affect logistics performance in your current organisation?

Yes

Not Sure

Question Title

* 6. Do you notice any supply chain risk management activities in your current company?

Yes

Not Sure

This section is about assessing supply chain risks in the logistics and transport. There are four different categories of supply chain risks include logistics risks, information-related risks, customer-related risks, and environment risks. It seeks to find out how you consider the severity of each risk variable in your company recently.

Scale Rating 1 2 3 4 5 6 7

1 = No Problem
2 = Cosmetic problem only: need not be fixed unless resource is available
3 = Minor problem: fixing this should be given low priority
4 = Moderate problem; should be fixed to avoid the problem getting worse
5 = Significant problem: need to be fixed, a medium priority
6 = Severe problem: important to fix, so should be given high priority
7 = Critical problem: imperative to fix this before product can be released

Question Title

* 7. Logistics Risks

	No Problem	Cosmetic problem only	Minor problem	Moderate problem	Significant problem	Severe problem	Critical problem
Inadequate operational strength (e.g. poor fleet/ delivery capacity)	Inadequate operational strength (e.g. poor fleet/ delivery capacity) No Problem	Inadequate operational strength (e.g. poor fleet/ delivery capacity) Cosmetic problem only	Inadequate operational strength (e.g. poor fleet/ delivery capacity) Minor problem	Inadequate operational strength (e.g. poor fleet/ delivery capacity) Moderate problem	Inadequate operational strength (e.g. poor fleet/ delivery capacity) Significant problem	Inadequate operational strength (e.g. poor fleet/ delivery capacity) Severe problem	Inadequate operational strength (e.g. poor fleet/ delivery capacity) Critical problem
Storage issues (e.g. school/company closed, temperature control)	Storage issues (e.g. school/company closed, temperature control) No Problem	Storage issues (e.g. school/company closed, temperature control) Cosmetic problem only	Storage issues (e.g. school/company closed, temperature control) Minor problem	Storage issues (e.g. school/company closed, temperature control) Moderate problem	Storage issues (e.g. school/company closed, temperature control) Significant problem	Storage issues (e.g. school/company closed, temperature control) Severe problem	Storage issues (e.g. school/company closed, temperature control) Critical problem
Delays in pickup / delivery	Delays in pickup / delivery No Problem	Delays in pickup / delivery Cosmetic problem only	Delays in pickup / delivery Minor problem	Delays in pickup / delivery Moderate problem	Delays in pickup / delivery Significant problem	Delays in pickup / delivery Severe problem	Delays in pickup / delivery Critical problem
Poor design of company’s transportation network	Poor design of company’s transportation network No Problem	Poor design of company’s transportation network Cosmetic problem only	Poor design of company’s transportation network Minor problem	Poor design of company’s transportation network Moderate problem	Poor design of company’s transportation network Significant problem	Poor design of company’s transportation network Severe problem	Poor design of company’s transportation network Critical problem
Improper packaging and marking details	Improper packaging and marking details No Problem	Improper packaging and marking details Cosmetic problem only	Improper packaging and marking details Minor problem	Improper packaging and marking details Moderate problem	Improper packaging and marking details Significant problem	Improper packaging and marking details Severe problem	Improper packaging and marking details Critical problem
Damages due to accident/improper stacking/sorting	Damages due to accident/improper stacking/sorting No Problem	Damages due to accident/improper stacking/sorting Cosmetic problem only	Damages due to accident/improper stacking/sorting Minor problem	Damages due to accident/improper stacking/sorting Moderate problem	Damages due to accident/improper stacking/sorting Significant problem	Damages due to accident/improper stacking/sorting Severe problem	Damages due to accident/improper stacking/sorting Critical problem
Breakdown of equipment, trucks and/or delivery vans (e.g. machine failure)	Breakdown of equipment, trucks and/or delivery vans (e.g. machine failure) No Problem	Breakdown of equipment, trucks and/or delivery vans (e.g. machine failure) Cosmetic problem only	Breakdown of equipment, trucks and/or delivery vans (e.g. machine failure) Minor problem	Breakdown of equipment, trucks and/or delivery vans (e.g. machine failure) Moderate problem	Breakdown of equipment, trucks and/or delivery vans (e.g. machine failure) Significant problem	Breakdown of equipment, trucks and/or delivery vans (e.g. machine failure) Severe problem	Breakdown of equipment, trucks and/or delivery vans (e.g. machine failure) Critical problem
Processes errors ( Mis- sorting freight, wrong delivery)	Processes errors ( Mis- sorting freight, wrong delivery) No Problem	Processes errors ( Mis- sorting freight, wrong delivery) Cosmetic problem only	Processes errors ( Mis- sorting freight, wrong delivery) Minor problem	Processes errors ( Mis- sorting freight, wrong delivery) Moderate problem	Processes errors ( Mis- sorting freight, wrong delivery) Significant problem	Processes errors ( Mis- sorting freight, wrong delivery) Severe problem	Processes errors ( Mis- sorting freight, wrong delivery) Critical problem
Lost / missing freight	Lost / missing freight No Problem	Lost / missing freight Cosmetic problem only	Lost / missing freight Minor problem	Lost / missing freight Moderate problem	Lost / missing freight Significant problem	Lost / missing freight Severe problem	Lost / missing freight Critical problem

Question Title

* 8. Information-related Risks

	No Problem	Cosmetic problem only	Minor problem	Moderate problem	Significant problem	Severe problem	Critical problem
Delay or unavailability of the delivery information (e.g. delivery time, location)	Delay or unavailability of the delivery information (e.g. delivery time, location) No Problem	Delay or unavailability of the delivery information (e.g. delivery time, location) Cosmetic problem only	Delay or unavailability of the delivery information (e.g. delivery time, location) Minor problem	Delay or unavailability of the delivery information (e.g. delivery time, location) Moderate problem	Delay or unavailability of the delivery information (e.g. delivery time, location) Significant problem	Delay or unavailability of the delivery information (e.g. delivery time, location) Severe problem	Delay or unavailability of the delivery information (e.g. delivery time, location) Critical problem
Incorrect information (e.g. address, time, receiver’s name, quotations)	Incorrect information (e.g. address, time, receiver’s name, quotations) No Problem	Incorrect information (e.g. address, time, receiver’s name, quotations) Cosmetic problem only	Incorrect information (e.g. address, time, receiver’s name, quotations) Minor problem	Incorrect information (e.g. address, time, receiver’s name, quotations) Moderate problem	Incorrect information (e.g. address, time, receiver’s name, quotations) Significant problem	Incorrect information (e.g. address, time, receiver’s name, quotations) Severe problem	Incorrect information (e.g. address, time, receiver’s name, quotations) Critical problem
Poor communication between company and drivers	Poor communication between company and drivers No Problem	Poor communication between company and drivers Cosmetic problem only	Poor communication between company and drivers Minor problem	Poor communication between company and drivers Moderate problem	Poor communication between company and drivers Significant problem	Poor communication between company and drivers Severe problem	Poor communication between company and drivers Critical problem
Breakdown of external/internal IT system, mobile phone and/or scanners	Breakdown of external/internal IT system, mobile phone and/or scanners No Problem	Breakdown of external/internal IT system, mobile phone and/or scanners Cosmetic problem only	Breakdown of external/internal IT system, mobile phone and/or scanners Minor problem	Breakdown of external/internal IT system, mobile phone and/or scanners Moderate problem	Breakdown of external/internal IT system, mobile phone and/or scanners Significant problem	Breakdown of external/internal IT system, mobile phone and/or scanners Severe problem	Breakdown of external/internal IT system, mobile phone and/or scanners Critical problem
Poor security of information system	Poor security of information system No Problem	Poor security of information system Cosmetic problem only	Poor security of information system Minor problem	Poor security of information system Moderate problem	Poor security of information system Significant problem	Poor security of information system Severe problem	Poor security of information system Critical problem
Poor information sharing within company	Poor information sharing within company No Problem	Poor information sharing within company Cosmetic problem only	Poor information sharing within company Minor problem	Poor information sharing within company Moderate problem	Poor information sharing within company Significant problem	Poor information sharing within company Severe problem	Poor information sharing within company Critical problem
Information confusion (e.g. lack of information)	Information confusion (e.g. lack of information) No Problem	Information confusion (e.g. lack of information) Cosmetic problem only	Information confusion (e.g. lack of information) Minor problem	Information confusion (e.g. lack of information) Moderate problem	Information confusion (e.g. lack of information) Significant problem	Information confusion (e.g. lack of information) Severe problem	Information confusion (e.g. lack of information) Critical problem

Question Title

* 9. Customer-related Risks

	No Problem	Cosmetic problem only	Minor problem	Moderate problem	Significant problem	Severe problem	Critical problem
Delays due to customer’s mistakes (e.g. not home, incorrect Dangerous Goods paperwork)	Delays due to customer’s mistakes (e.g. not home, incorrect Dangerous Goods paperwork) No Problem	Delays due to customer’s mistakes (e.g. not home, incorrect Dangerous Goods paperwork) Cosmetic problem only	Delays due to customer’s mistakes (e.g. not home, incorrect Dangerous Goods paperwork) Minor problem	Delays due to customer’s mistakes (e.g. not home, incorrect Dangerous Goods paperwork) Moderate problem	Delays due to customer’s mistakes (e.g. not home, incorrect Dangerous Goods paperwork) Significant problem	Delays due to customer’s mistakes (e.g. not home, incorrect Dangerous Goods paperwork) Severe problem	Delays due to customer’s mistakes (e.g. not home, incorrect Dangerous Goods paperwork) Critical problem
Customers refusing the freight charge	Customers refusing the freight charge No Problem	Customers refusing the freight charge Cosmetic problem only	Customers refusing the freight charge Minor problem	Customers refusing the freight charge Moderate problem	Customers refusing the freight charge Significant problem	Customers refusing the freight charge Severe problem	Customers refusing the freight charge Critical problem
Customers changing the preference	Customers changing the preference No Problem	Customers changing the preference Cosmetic problem only	Customers changing the preference Minor problem	Customers changing the preference Moderate problem	Customers changing the preference Significant problem	Customers changing the preference Severe problem	Customers changing the preference Critical problem
Inaccurate forecast of customers’ freight volume	Inaccurate forecast of customers’ freight volume No Problem	Inaccurate forecast of customers’ freight volume Cosmetic problem only	Inaccurate forecast of customers’ freight volume Minor problem	Inaccurate forecast of customers’ freight volume Moderate problem	Inaccurate forecast of customers’ freight volume Significant problem	Inaccurate forecast of customers’ freight volume Severe problem	Inaccurate forecast of customers’ freight volume Critical problem
Poor communication between company and customer	Poor communication between company and customer No Problem	Poor communication between company and customer Cosmetic problem only	Poor communication between company and customer Minor problem	Poor communication between company and customer Moderate problem	Poor communication between company and customer Significant problem	Poor communication between company and customer Severe problem	Poor communication between company and customer Critical problem
Damages due to customers’ faults (prohibited items)	Damages due to customers’ faults (prohibited items) No Problem	Damages due to customers’ faults (prohibited items) Cosmetic problem only	Damages due to customers’ faults (prohibited items) Minor problem	Damages due to customers’ faults (prohibited items) Moderate problem	Damages due to customers’ faults (prohibited items) Significant problem	Damages due to customers’ faults (prohibited items) Severe problem	Damages due to customers’ faults (prohibited items) Critical problem
Complexity of process (e.g. International, Dangerous Goods)	Complexity of process (e.g. International, Dangerous Goods) No Problem	Complexity of process (e.g. International, Dangerous Goods) Cosmetic problem only	Complexity of process (e.g. International, Dangerous Goods) Minor problem	Complexity of process (e.g. International, Dangerous Goods) Moderate problem	Complexity of process (e.g. International, Dangerous Goods) Significant problem	Complexity of process (e.g. International, Dangerous Goods) Severe problem	Complexity of process (e.g. International, Dangerous Goods) Critical problem
Higher customer expectation (e.g. misunderstanding transit time)	Higher customer expectation (e.g. misunderstanding transit time) No Problem	Higher customer expectation (e.g. misunderstanding transit time) Cosmetic problem only	Higher customer expectation (e.g. misunderstanding transit time) Minor problem	Higher customer expectation (e.g. misunderstanding transit time) Moderate problem	Higher customer expectation (e.g. misunderstanding transit time) Significant problem	Higher customer expectation (e.g. misunderstanding transit time) Severe problem	Higher customer expectation (e.g. misunderstanding transit time) Critical problem

Question Title

* 10. Environment Risks

	No Problem	Cosmetic problem only	Minor problem	Moderate problem	Significant problem	Severe problem	Critical problem
Driver shortage	Driver shortage No Problem	Driver shortage Cosmetic problem only	Driver shortage Minor problem	Driver shortage Moderate problem	Driver shortage Significant problem	Driver shortage Severe problem	Driver shortage Critical problem
Road congestion/closures	Road congestion/closures No Problem	Road congestion/closures Cosmetic problem only	Road congestion/closures Minor problem	Road congestion/closures Moderate problem	Road congestion/closures Significant problem	Road congestion/closures Severe problem	Road congestion/closures Critical problem
Weather / natural disasters/ industrial action (e.g. bushfire, strike)	Weather / natural disasters/ industrial action (e.g. bushfire, strike) No Problem	Weather / natural disasters/ industrial action (e.g. bushfire, strike) Cosmetic problem only	Weather / natural disasters/ industrial action (e.g. bushfire, strike) Minor problem	Weather / natural disasters/ industrial action (e.g. bushfire, strike) Moderate problem	Weather / natural disasters/ industrial action (e.g. bushfire, strike) Significant problem	Weather / natural disasters/ industrial action (e.g. bushfire, strike) Severe problem	Weather / natural disasters/ industrial action (e.g. bushfire, strike) Critical problem
Unstable fuel prices	Unstable fuel prices No Problem	Unstable fuel prices Cosmetic problem only	Unstable fuel prices Minor problem	Unstable fuel prices Moderate problem	Unstable fuel prices Significant problem	Unstable fuel prices Severe problem	Unstable fuel prices Critical problem
Uncertainty due to government laws / regulation (e.g. import fee increased)	Uncertainty due to government laws / regulation (e.g. import fee increased) No Problem	Uncertainty due to government laws / regulation (e.g. import fee increased) Cosmetic problem only	Uncertainty due to government laws / regulation (e.g. import fee increased) Minor problem	Uncertainty due to government laws / regulation (e.g. import fee increased) Moderate problem	Uncertainty due to government laws / regulation (e.g. import fee increased) Significant problem	Uncertainty due to government laws / regulation (e.g. import fee increased) Severe problem	Uncertainty due to government laws / regulation (e.g. import fee increased) Critical problem

This section is about assessing logistics performance in the New Zealand logistics and transport. The following statements refer to your company’s logistics performance. It seeks to find out how you consider the logistics performed in your company compared to your major competitors in the market. Please indicate the degree to which you agree or disagree with each of the statements presented below by ticking on the most appropriate option on a 7-point scale.

Question Title

* 11. Logistics Performance

	Strongly disagree	Disagree	Somewhat disagree	Neutral	Somewhat agree	Agree	Strongly agree
My company maintains low operating costs	My company maintains low operating costs Strongly disagree	My company maintains low operating costs Disagree	My company maintains low operating costs Somewhat disagree	My company maintains low operating costs Neutral	My company maintains low operating costs Somewhat agree	My company maintains low operating costs Agree	My company maintains low operating costs Strongly agree
My company has low frequency of disruptions / delays	My company has low frequency of disruptions / delays Strongly disagree	My company has low frequency of disruptions / delays Disagree	My company has low frequency of disruptions / delays Somewhat disagree	My company has low frequency of disruptions / delays Neutral	My company has low frequency of disruptions / delays Somewhat agree	My company has low frequency of disruptions / delays Agree	My company has low frequency of disruptions / delays Strongly agree
My company has less damaged / lost freight	My company has less damaged / lost freight Strongly disagree	My company has less damaged / lost freight Disagree	My company has less damaged / lost freight Somewhat disagree	My company has less damaged / lost freight Neutral	My company has less damaged / lost freight Somewhat agree	My company has less damaged / lost freight Agree	My company has less damaged / lost freight Strongly agree
My company has low rate of customer complaint	My company has low rate of customer complaint Strongly disagree	My company has low rate of customer complaint Disagree	My company has low rate of customer complaint Somewhat disagree	My company has low rate of customer complaint Neutral	My company has low rate of customer complaint Somewhat agree	My company has low rate of customer complaint Agree	My company has low rate of customer complaint Strongly agree
My company has on-time and accurate delivery	My company has on-time and accurate delivery Strongly disagree	My company has on-time and accurate delivery Disagree	My company has on-time and accurate delivery Somewhat disagree	My company has on-time and accurate delivery Neutral	My company has on-time and accurate delivery Somewhat agree	My company has on-time and accurate delivery Agree	My company has on-time and accurate delivery Strongly agree
My company has higher customer satisfaction	My company has higher customer satisfaction Strongly disagree	My company has higher customer satisfaction Disagree	My company has higher customer satisfaction Somewhat disagree	My company has higher customer satisfaction Neutral	My company has higher customer satisfaction Somewhat agree	My company has higher customer satisfaction Agree	My company has higher customer satisfaction Strongly agree
My company has short customer response time	My company has short customer response time Strongly disagree	My company has short customer response time Disagree	My company has short customer response time Somewhat disagree	My company has short customer response time Neutral	My company has short customer response time Somewhat agree	My company has short customer response time Agree	My company has short customer response time Strongly agree
My company has reputation in the industry	My company has reputation in the industry Strongly disagree	My company has reputation in the industry Disagree	My company has reputation in the industry Somewhat disagree	My company has reputation in the industry Neutral	My company has reputation in the industry Somewhat agree	My company has reputation in the industry Agree	My company has reputation in the industry Strongly agree
My company has accurate billing / transit/ delivery information	My company has accurate billing / transit/ delivery information Strongly disagree	My company has accurate billing / transit/ delivery information Disagree	My company has accurate billing / transit/ delivery information Somewhat disagree	My company has accurate billing / transit/ delivery information Neutral	My company has accurate billing / transit/ delivery information Somewhat agree	My company has accurate billing / transit/ delivery information Agree	My company has accurate billing / transit/ delivery information Strongly agree