Washington Banks Accessibility survey Question Title * 1. Name OK Question Title * 2. City and State OK Question Title * 3. Phone Number OK Question Title * 4. Email Address OK Question Title * 5. Type of screen access software used OK Question Title * 6. With whom do you bank? Boeing Employees Credit Union (BECU) Columbia Bank Sterling Savings Washington Federal Washington Trust Other (please specify) OK Question Title * 7. How do you access your account, e.g. website or mobile app? OK Question Title * 8. Have you experienced accessibility barriers when doing any of the following? Logging into your account Finding and checking balances Accessing history of recent transactions Reviewing electronic monthly statements Completing transactions e.g. transferring funds, wiring funds, or making deposits Any other online service OK Question Title * 9. For each box you checked in the previous question, please describe the accessibility barriers that you experienced OK Question Title * 10. Are there any services that are accessible on your bank's website, but inaccessible on the mobile app, or vice versa? OK Question Title * 11. Do you have any additional comments relating to accessibility of Boeing Employees Credit Union (BECU), Columbia Bank, Sterling Savings, Washington Federal, or Washington Trust OK DONE