About this project:

The Digital Transformation Office has been working with ThinkPlace, a design research firm, to explore the current state of publishing processes across different government agencies.

This survey is to explore the different ways that web content is created, published and managed; and where content management systems are used in this process.

Taking part means sharing your personal, unofficial views. You won’t ‘officially’ represent your department or organisation.

Thanks for your time and interest. Please feel free to share this survey with other content and publishing people working in government.

Kind regards
The GOV.AU team

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* 1. Which department or agency do you work for? (optional)

This is an optional question, we're asking this question to help us make sure we have good representation right across different corners of government.

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* 2. Which area do you work in?

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* 3. Do you sign off content?

A model for the content publishing process

We're developing a high level model to illustrate the flow of publishing processes. 

This model includes the following stages:
  • Trigger: or decision point, to create and publish content. Examples of this could be a round table forum to discuss content needs, communication strategies, content calendars, etc.
  • Create: the processes by which content is sourced, researched and written. Examples of this could be that a member of the communications team sources and writes content in collaboration with business areas, or business areas write their own content, etc.
  • Approve: to quality assure content is of publishable quality and standard. Examples of this could be executive sign off, legal checks, usability QA, etc.
  • Publish: the processes by which content is ‘made live’ on a website or digital channel.
  • Maintain: the processes to update, monitor, analyse and provide feedback on content already published. Examples of this could be a regular content review, line areas doing direct updates, etc.
  • Archiving: the processes governing what happens once published content becomes ‘not current’. Examples of this could be having version control in your CMS, taking old content down, etc.

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* 4. How much are you (personally) involved throughout the process?

  Trigger - deciding what content to create and why Create - sourcing and developing content Approve - quality assurance and approvals to publish Publish - publishing the content to the platform Maintain - updating and monitoring content performance Archive - rationalising content that is not current
.

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* 5. How useful is your content management system (CMS) throughout the process?

  Trigger - deciding what content to create and why Create - sourcing and developing content Approve - quality assurance and approvals to publish Publish - publishing the content to the platform Maintain - updating and monitoring content performance Archive - rationalising content that is not current
...

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* 6. Typically, how many areas of your department/agency are involved at each stage of the content process?

  Trigger - deciding what content to create and why Create - sourcing and developing content Approve - quality assurance and approvals to publish Publish - publishing the content to the platform Maintain - updating and monitoring content performance Archive - rationalising content that is not current
...

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* 7. Do you use a style guide when creating or approving content?

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* 8. Which of the following features would most help your publishing process?

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* 9. What could improve your content publishing process?

Thank you

We really appreciate your time and contribution.

T