Using patient experience for continuous quality improvement

Thank you for completing the following survey

In the spirit of feedback and continuous quality improvement, please take a moment to reflect on this education session and

complete the following evaluation.

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* 1. Your full name

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* 2. Job title

Practice nurse

Practice manager

Practice staff (eg. receptionist)

General practitioner

Other

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* 3. Practice name

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* 4. Practice postcode

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* 5. Your email address

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* 6. Date of education

For questions 7 to 9, please rate the degree to which program learning objectives were met

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* 7. Understand the importance of patient experience and how it differs from satisfaction

Entirely met

Partially met

Not met

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* 8. List the factors that matter to patients

Entirely met

Partially met

Not met

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* 9. Describe an overall approach to improving patient experience using the Australian Experience Based Co-design (EBCD) toolkit

Entirely met

Partially met

Not met

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* 10. One way I will change my practice as a result of participation in this activity is by

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* 11. Which topics would you like in the future

Thank you for attending this session and providing valuable feedback. It will assist us to continually improve our programs.

Webinar attendees can print and complete a Self Recorded Education Form available from the VTPHNA website to record
attendance for personal or employer purposes. Certificates of attendance are not provided for recorded webinar participation.