SurveyMonkey Powered Online Survey

Mortgage Professional America is researching which Branch Lenders are the best in the country and we need your help!!

We will be surveying hundreds of mortgage net branches and their managers to find out what their branch lenders do well and where they need to improve.

The results of this report will be published on MPA  website  and in an official e-report in September.

	1 (least important)	2	3	4	5 (most important)
Breadth of product	Breadth of product 1 (least important)	Breadth of product 2	Breadth of product 3	Breadth of product 4	Breadth of product 5 (most important)
Marketing support	Marketing support 1 (least important)	Marketing support 2	Marketing support 3	Marketing support 4	Marketing support 5 (most important)
Servicing	Servicing 1 (least important)	Servicing 2	Servicing 3	Servicing 4	Servicing 5 (most important)
Rates	Rates 1 (least important)	Rates 2	Rates 3	Rates 4	Rates 5 (most important)
Benefits	Benefits 1 (least important)	Benefits 2	Benefits 3	Benefits 4	Benefits 5 (most important)
HR support	HR support 1 (least important)	HR support 2	HR support 3	HR support 4	HR support 5 (most important)
Brand recognition	Brand recognition 1 (least important)	Brand recognition 2	Brand recognition 3	Brand recognition 4	Brand recognition 5 (most important)
Compliance assistance	Compliance assistance 1 (least important)	Compliance assistance 2	Compliance assistance 3	Compliance assistance 4	Compliance assistance 5 (most important)
Compensation	Compensation 1 (least important)	Compensation 2	Compensation 3	Compensation 4	Compensation 5 (most important)
Mentorship opportunities	Mentorship opportunities 1 (least important)	Mentorship opportunities 2	Mentorship opportunities 3	Mentorship opportunities 4	Mentorship opportunities 5 (most important)
Branch culture	Branch culture 1 (least important)	Branch culture 2	Branch culture 3	Branch culture 4	Branch culture 5 (most important)
Autonomy	Autonomy 1 (least important)	Autonomy 2	Autonomy 3	Autonomy 4	Autonomy 5 (most important)
Corporate training	Corporate training 1 (least important)	Corporate training 2	Corporate training 3	Corporate training 4	Corporate training 5 (most important)
Underwriting scenario support	Underwriting scenario support 1 (least important)	Underwriting scenario support 2	Underwriting scenario support 3	Underwriting scenario support 4	Underwriting scenario support 5 (most important)

1 (least important)

5 (most important)

Breadth of product

Breadth of product 1 (least important)

Breadth of product 2

Breadth of product 3

Breadth of product 4

Breadth of product 5 (most important)

Marketing support

Marketing support 1 (least important)

Marketing support 2

Marketing support 3

Marketing support 4

Marketing support 5 (most important)

Servicing

Servicing 1 (least important)

Servicing 2

Servicing 3

Servicing 4

Servicing 5 (most important)

Rates

Rates 1 (least important)

Rates 2

Rates 3

Rates 4

Rates 5 (most important)

Benefits

Benefits 1 (least important)

Benefits 2

Benefits 3

Benefits 4

Benefits 5 (most important)

HR support

HR support 1 (least important)

HR support 2

HR support 3

HR support 4

HR support 5 (most important)

Brand recognition

Brand recognition 1 (least important)

Brand recognition 2

Brand recognition 3

Brand recognition 4

Brand recognition 5 (most important)

Compliance assistance

Compliance assistance 1 (least important)

Compliance assistance 2

Compliance assistance 3

Compliance assistance 4

Compliance assistance 5 (most important)

Compensation

Compensation 1 (least important)

Compensation 2

Compensation 3

Compensation 4

Compensation 5 (most important)

Mentorship opportunities

Mentorship opportunities 1 (least important)

Mentorship opportunities 2

Mentorship opportunities 3

Mentorship opportunities 4

Mentorship opportunities 5 (most important)

Branch culture

Branch culture 1 (least important)

Branch culture 2

Branch culture 3

Branch culture 4

Branch culture 5 (most important)

Autonomy

Autonomy 1 (least important)

Autonomy 2

Autonomy 3

Autonomy 4

Autonomy 5 (most important)

Corporate training

Corporate training 1 (least important)

Corporate training 2

Corporate training 3

Corporate training 4

Corporate training 5 (most important)

Underwriting scenario support

Underwriting scenario support 1 (least important)

Underwriting scenario support 2

Underwriting scenario support 3

Underwriting scenario support 4

Underwriting scenario support 5 (most important)

	1 (poor)	2	3	4	5 (excellent)
Breadth of product	Breadth of product 1 (poor)	Breadth of product 2	Breadth of product 3	Breadth of product 4	Breadth of product 5 (excellent)
Marketing support	Marketing support 1 (poor)	Marketing support 2	Marketing support 3	Marketing support 4	Marketing support 5 (excellent)
Servicing	Servicing 1 (poor)	Servicing 2	Servicing 3	Servicing 4	Servicing 5 (excellent)
Rates	Rates 1 (poor)	Rates 2	Rates 3	Rates 4	Rates 5 (excellent)
Benefits	Benefits 1 (poor)	Benefits 2	Benefits 3	Benefits 4	Benefits 5 (excellent)
HR support	HR support 1 (poor)	HR support 2	HR support 3	HR support 4	HR support 5 (excellent)
Brand recognition	Brand recognition 1 (poor)	Brand recognition 2	Brand recognition 3	Brand recognition 4	Brand recognition 5 (excellent)
Compliance assistance	Compliance assistance 1 (poor)	Compliance assistance 2	Compliance assistance 3	Compliance assistance 4	Compliance assistance 5 (excellent)
Compensation	Compensation 1 (poor)	Compensation 2	Compensation 3	Compensation 4	Compensation 5 (excellent)
Mentorship opportunities	Mentorship opportunities 1 (poor)	Mentorship opportunities 2	Mentorship opportunities 3	Mentorship opportunities 4	Mentorship opportunities 5 (excellent)
Branch culture	Branch culture 1 (poor)	Branch culture 2	Branch culture 3	Branch culture 4	Branch culture 5 (excellent)
Autonomy	Autonomy 1 (poor)	Autonomy 2	Autonomy 3	Autonomy 4	Autonomy 5 (excellent)
Corporate training	Corporate training 1 (poor)	Corporate training 2	Corporate training 3	Corporate training 4	Corporate training 5 (excellent)
Underwriting scenario support	Underwriting scenario support 1 (poor)	Underwriting scenario support 2	Underwriting scenario support 3	Underwriting scenario support 4	Underwriting scenario support 5 (excellent)

1 (poor)

5 (excellent)

Breadth of product

Breadth of product 1 (poor)

Breadth of product 2

Breadth of product 3

Breadth of product 4

Breadth of product 5 (excellent)

Marketing support

Marketing support 1 (poor)

Marketing support 2

Marketing support 3

Marketing support 4

Marketing support 5 (excellent)

Servicing

Servicing 1 (poor)

Servicing 2

Servicing 3

Servicing 4

Servicing 5 (excellent)

Rates

Rates 1 (poor)

Rates 2

Rates 3

Rates 4

Rates 5 (excellent)

Benefits

Benefits 1 (poor)

Benefits 2

Benefits 3

Benefits 4

Benefits 5 (excellent)

HR support

HR support 1 (poor)

HR support 2

HR support 3

HR support 4

HR support 5 (excellent)

Brand recognition

Brand recognition 1 (poor)

Brand recognition 2

Brand recognition 3

Brand recognition 4

Brand recognition 5 (excellent)

Compliance assistance

Compliance assistance 1 (poor)

Compliance assistance 2

Compliance assistance 3

Compliance assistance 4

Compliance assistance 5 (excellent)

Compensation

Compensation 1 (poor)

Compensation 2

Compensation 3

Compensation 4

Compensation 5 (excellent)

Mentorship opportunities

Mentorship opportunities 1 (poor)

Mentorship opportunities 2

Mentorship opportunities 3

Mentorship opportunities 4

Mentorship opportunities 5 (excellent)

Branch culture

Branch culture 1 (poor)

Branch culture 2

Branch culture 3

Branch culture 4

Branch culture 5 (excellent)

Autonomy

Autonomy 1 (poor)

Autonomy 2

Autonomy 3

Autonomy 4

Autonomy 5 (excellent)

Corporate training

Corporate training 1 (poor)

Corporate training 2

Corporate training 3

Corporate training 4

Corporate training 5 (excellent)

Underwriting scenario support

Underwriting scenario support 1 (poor)

Underwriting scenario support 2

Underwriting scenario support 3

Underwriting scenario support 4

Underwriting scenario support 5 (excellent)

Question Title

* 1. What is most important to YOU in terms of support from your branch lenders of the following criteria? Where 1 is least important and 5 is most important.

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* 2. What is the company name of your Branch Lender?

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* 3. How would you rate your Branch Lender on the following criteria? Where 1 is poor and 5 is excellent.

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* 4. Are there any other criteria (other than above) that you think are important to receive from your Branch Lender? Please enter those criteria in the boxes below. (Leave blank if there are no other important criteria)

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* 5. Please enter your details below. Please note, the answers and ratings you provide in this survey will be completely anonymous and will be used as collective figures and trends across our industry special report.