Holistic Dental Centre Feedback 2025
We appreciate you taking the time to complete our survey.
1.
Which Dentist do you usually visit?
Dr Emma Davison - Go to Question 2
Dr Rohini Stannard - Go to Question 9
2.
How satisfied were you with the time you had to wait to book an appointment to see Dr Davison? If dissatisfied please explain below:
Satisfied
Dissatisfied
Other (please specify)
3.
How long do you wait to be seen for your appointment with Dr Davison?
I’m usually seen on time
15 minutes
30 minutes
Over 30 minutes
4.
Did you have sufficient anaesthetic for your treatment?
YES
NO
5.
Was Dr Davison attentive to your needs?
YES
NO
What could your Dentist do to make your treatment more comfortable?
6.
How satisfied were you that Dr Davison involved you in decisions about your dental care? If dissatisfied please explain below:
Satisfied
Dissatisfied
Other (please specify)
7.
How satisfied were you with the information given by Dr Davison on the cost of your treatment? If dissatisfied please explain below:
Satisfied
Dissatisfied
Other (please specify)
8.
During your most recent visit, did Dr Davison explain things in a way that was easy to understand? Then move to Question 26.
Yes, definitely
Yes, somewhat
No
Other (please specify)
9.
How satisfied were you with the time you had to wait to book an appointment to see Dr Stannard? If dissatisfied please explain below:
Satisfied
Dissatisfied
Other (please specify)
10.
How long do you wait to be seen for your appointment with Dr Stannard?
I’m usually seen on time
15 minutes
30 minutes
Over 30 minutes
11.
Did you have sufficient anaesthetic for your treatment?
YES
NO
12.
Was Dr Stannard attentive to your needs?
YES
NO
What could your Dentist do to make your treatment more comfortable?
13.
How satisfied were you that Dr Stannard involved you in decisions about your dental care? If dissatisfied please explain below:
Satisfied
Dissatisfied
Other (please specify)
14.
How satisfied were you with the information given by Dr Stannard on the cost of your treatment? If dissatisfied please explain below:
Satisfied
Dissatisfied
Other (please specify)
15.
During your most recent visit, did Dr Stannard explain things in a way that was easy to understand?
Yes, definitely
Yes, somewhat
No
Other (please specify)
16.
How clean were the areas in which you were treated at holistic dental centre?
Extremely clean
Very clean
Moderately clean
Not at all clean
Can we improve on cleanliness?
17.
Who was your Hygienist?
Denise
Carolina
Jackie
Maria
Bea
Ciba
Other (Please specify)
18.
Were you treated with dignity and respect by your hygienist?
YES
NO
Other (please specify)
19.
Did your hygienist try their best to make you feel as comfortable as possible, if not please explain what we could change?
Yes
No
Other (please specify)
20.
Do you feel an improvement as a result of your hygiene treatment?
Yes
No
Other (please specify)
21.
Using any number from 0 to 4, where 4 is the most painful and 0 is pain free, what number would you use to rate your last hygienist appointment?
4 Most Painful
3
2
1
0 Pain Free
4 Most Painful
3
2
1
0 Pain Free
22.
Who was your dental nurse?
Antonia (Toni)
Locum Nurse
Sunita (Suni)
Sharon
Other (please specify)
23.
Were you treated with dignity and respect by your dental nurse?
YES
NO
Other (please specify)
*
24.
Was your dental nurse attentive to your needs? (e.g. suctioning away saliva when necessary)
(Required.)
YES
NO
Was there anything else we could have done to make your treatment more comfortable?
25.
How did you find the atmosphere in the surgery, please tick all that apply
Atmosphere - Calm & Relaxed
Happy
Friendly
Tense
Uncomfortable
Rushed
26.
Were your clothes sufficiently protected from materials and moisture?
YES
NO
Other (please specify)
27.
If your jaw felt tired during treatment, was care taken to make you more comfortable?
YES
NO
How could we improve?
28.
If you had to spend more than 15 minutes in the waiting room before you saw someone for your appointment, how often did someone tell you why there was a delay or how long the delay would be?
Never
Usually
Always
Other (please specify)
29.
Were you greeted with courtesy and respect when you entered the practice?
YES
NO
Other (please specify)
30.
How respectful of your cultural commitments was the staff at holistic dental centre?
Respectful
Moderately respectful
Not at all respectful
Other (please specify)
31.
How confident are you that your dental team listens and responds to your needs?
Extremely confident
Neither
Not at all confident
Other (please specify)
32.
How confident are you that your personal information is kept confidential and secure at the practice?
Extremely confident
Somewhat confident
Not at all confident
Other (please specify)
33.
Using any number from 0 to 4, where 0 is the worst dental care possible and 4 is the best dental care possible, what number would you use to rate all of the dental care you personally received in the last 12 months?
4
3
2
1
0 Worst regular dentist possible
.
4
3
2
1
0 Worst regular dentist possible
Please give your reasons + any comments on how we can improve
*
34.
If in the future we opened the practice for appointments out of working hours, would you be interested in booking an appointment at these times?
(Required.)
I would be interested in evening appointments up to 8.00PM
I would be interested in Sunday appointments
I would be interested in early morning appointments from 7.00AM
I prefer to attend in the week
I prefer to attend on Saturdays
I prefer to attend in the week