Leveraging Service Organizations |
Demographic and Contact Information
During this past year Global Partners has met with more than 100 companies at conferences and in individual meetings, all of whom are in the process of transforming their service organization from a cost center into one that can be leveraged to drive key business outcomes. In our discussions with these service executives, we are seeing 2 key areas that service organizations are leveraging to drive the business outcomes they are looking to achieve.
- Companies are leveraging their Service Organization and people to identify and/or create new revenue opportunities
- Companies are leveraging their Service Organization and people to create a Differentiated Customer Experience
This survey was created to learn more about what companies are doing to leverage their service organizations effectively and the barriers they are confronting. To learn more about the purpose of this survey, read this blog article.