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Customer Feedback Survey
Listening to customers has always been important to us. Your feedback will help us better serve people like you!
1.
How long have you been a customer of RARA Recreation?
Less than six months
Six months to a year
1 - 2 years
More than 2 years
I am not a customer
Other (please specify)
2.
Which of the following RARA programs have you participated in? (Please select all that apply.)
Youth Recreation Classes
Adaptive Services
Dance
Events
Day Camps
Adult Recreation
Sports
Fitness Classes
Other (please specify)
3.
On average how many RARA programs do you participate in each year?
4.
How did you hear about the program, class, or event?
Facebook
Twitter
Instagram
www.rararecreation.org
www.rararegistration.org
RARA Program Guide
RARA Program Guide Online
Previous Participation
Word of Mouth
School Flyer
Search Engine
Other (please specify)
5.
How did we do? Please rate the following: (1=Poor to 5=Excellent)
1
2
3
4
5
Availability of Information
1
2
3
4
5
Customer Service
1
2
3
4
5
Registration Process
1
2
3
4
5
Cost (value for money)
1
2
3
4
5
Quality of Instruction
1
2
3
4
5
Condition of Fields/Facilities
1
2
3
4
5
Met Expectations
1
2
3
4
5
Overall Satisfaction
1
2
3
4
5
Feel free to offer us additional feedback below.
6.
What age group would you like us to offer more programming for? Please select all that apply.
0-12 months
12 months-2 years
2-4
5-12
12-18
18+
7.
What age groups can we serve in your household? Please select all that apply.
5 and under
5-12
13-18
18 and up
8.
What other programs would you like to see offered?
9.
Will you participate with RARA in the future?
Yes
No
10.
Thank you for taking the time to participate in our survey!
Please leave your name and phone number in the comments below to be entered into a raffle to win a RARA gift card and swag! We value your feedback so that we may continue to improve our programming and services offered at RARA to better serve the community. Feel free to leave a testimonial below that may be added to our website.
