Customer Feedback Survey Listening to customers has always been important to us. Your feedback will help us better serve people like you! Question Title * 1. How long have you been a customer of RARA Recreation? Less than six months Six months to a year 1 - 2 years More than 2 years I am not a customer Other (please specify) Question Title * 2. Which of the following RARA programs have you participated in? (Please select all that apply.) Youth Recreation Classes Adaptive Services Dance Events Day Camps Adult Recreation Sports Fitness Classes Other (please specify) Question Title * 3. On average how many RARA programs do you participate in each year? Question Title * 4. How did you hear about the program, class, or event? Facebook Twitter Instagram www.rararecreation.org www.rararegistration.org RARA Program Guide RARA Program Guide Online Previous Participation Word of Mouth School Flyer Search Engine Other (please specify) Question Title * 5. How did we do? Please rate the following: (1=Poor to 5=Excellent) 1 2 3 4 5 Availability of Information Availability of Information 1 Availability of Information 2 Availability of Information 3 Availability of Information 4 Availability of Information 5 Customer Service Customer Service 1 Customer Service 2 Customer Service 3 Customer Service 4 Customer Service 5 Registration Process Registration Process 1 Registration Process 2 Registration Process 3 Registration Process 4 Registration Process 5 Cost (value for money) Cost (value for money) 1 Cost (value for money) 2 Cost (value for money) 3 Cost (value for money) 4 Cost (value for money) 5 Quality of Instruction Quality of Instruction 1 Quality of Instruction 2 Quality of Instruction 3 Quality of Instruction 4 Quality of Instruction 5 Condition of Fields/Facilities Condition of Fields/Facilities 1 Condition of Fields/Facilities 2 Condition of Fields/Facilities 3 Condition of Fields/Facilities 4 Condition of Fields/Facilities 5 Met Expectations Met Expectations 1 Met Expectations 2 Met Expectations 3 Met Expectations 4 Met Expectations 5 Overall Satisfaction Overall Satisfaction 1 Overall Satisfaction 2 Overall Satisfaction 3 Overall Satisfaction 4 Overall Satisfaction 5 Feel free to offer us additional feedback below. Question Title * 6. What age group would you like us to offer more programming for? Please select all that apply. 0-12 months 12 months-2 years 2-4 5-12 12-18 18+ Question Title * 7. What age groups can we serve in your household? Please select all that apply. 5 and under 5-12 13-18 18 and up Question Title * 8. What other programs would you like to see offered? Question Title * 9. Will you participate with RARA in the future? Yes No Question Title * 10. Thank you for taking the time to participate in our survey! Please leave your name and phone number in the comments below to be entered into a raffle to win a RARA gift card and swag! We value your feedback so that we may continue to improve our programming and services offered at RARA to better serve the community. Feel free to leave a testimonial below that may be added to our website. Done
