We understand that many people are facing challenges with rising energy costs, and we want to learn about your experiences in contacting your energy provider for support. Your responses will help us understand common issues and work towards lobbying for improved customer service.

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1. What issue were you trying to resolve when you contacted your energy provider? (Required.)

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2. How difficult was it to make contact with your energy provider? (Required.)

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3. If you were able to contact them, did the interaction resolve your issue?

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4. If you encountered difficulties in contacting your energy provider, what was the impact?

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5. How did this experience make you feel?

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6. Please describe any specific difficulties you encountered while trying to contact your energy provider.

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