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2022/2023 Special Care Unit (SCU)
Dauphin Health Centre

Client Experience Questionnaire

Tell us about your experience!  Your feedback helps us to improve the way we provide care.  This questionnaire was built upon our Patient Values (Dignity, Respect and Trust, Information Sharing, Participation, Accessibility and Responsiveness, and Quality).

We do not collect personal information unless you request a follow-up.

If the question does not apply, please leave blank
Survey responses provided by:
Dignity, Respect and Trust:
(If question does not apply, leave blank)
Strongly Agree
Agree
Disagree
Strongly Disagree
a.  I was treated with respect.
b.  My privacy was respected as best it could be.
c.  My cultural needs were considered.
(e.g. individuals’ own beliefs, customs, social standards, traditions or religious beliefs)
d.  Before providing care, staff members introduced themselves to me, where appropriate.
e.  In general, staff were compassionate.
Information Sharing:
(If question does not apply, leave blank)
Always
Usually
Sometimes
Never
a.  Staff talked to me about what medications I am taking at home.  (e.g. prescription, supplements, herbal, etc.)
b.  Staff talked to me about my health care options.  (e.g. procedures/tests)
c.  My health care provider used words I could understand.
d.  I had the necessary information needed to make good decisions about my health.
e.  The staff kept my information confidential and secure.
Participation:
(If question does not apply, leave blank)
Always
Usually
Sometimes
Never
a.  Staff involved me or my family/support system in making decisions about my care.
b.  I was encouraged to take part in my care as much as I was able.
c.  My choices were respected.
d.  I was comfortable expressing concerns about my care.
Accessibility and Responsiveness:
(If question does not apply, leave blank)
Strongly Agree
Agree
Disagree
Strongly Disagree
a.  My care was well coordinated.
b.  I was cared for in a timely manner.
c.  I had access to the care I needed.
d.  My concerns were taken seriously.
Quality:
(If question does not apply, leave blank)
Always
Usually
Sometimes
Never
a.  I saw the health care provider(s) clean their hands before providing my care.
b.  My identity was confirmed before receiving care.  (e.g. asked my name, checked my wrist band, asked my date of birth)
Quality:
(If question does not apply, leave blank)
Strongly Agree
Agree
Disagree
Strongly Disagree
c.  My healthcare provider discussed risks or hazards that could cause falls/slips/trips (e.g. wet floors, icy side walks, uneven surfaces, electrical cords, etc.).
d.  I felt staff were up to date on the skills needed to provide my care.
e.  Overall, I was satisfied with the quality of care I received.
Dauphin Special Care Unit Program Specific Questions-
(If question does not apply, leave blank)
Strongly Agree
Agree
Disagree
Strongly Disagree
a.  In general, I was satisfied with my meals.
b.  I received education or information related to possible tests or treatments that helped me make decisions about my care.  (e.g. Angiograms)
c.  I felt safe in the room/bed/space I was in during my stay. 
d.  My emotional needs were met during my stay.
e.  My pain was well managed by the health care team.
f.  My hospital room was quiet at night. 
g.  I was satisfied with the quality of care provided by my:
Strongly Agree
Agree
Disagree
Strongly Disagree
1.  Physician
2.  Nurse
3.  Health Care Aide
4.  Other
Prairie Mountain Health recognizes the challenges that all Dauphin Special Care Unit Patients and their families have faced during the COVID-19 (Corona Virus) Pandemic.  Our lives were impacted in a way we had not imagined.  We would like your feedback on how we handled this difficult and challenging time by answering a few questions below.  This will help us build a better process if we are faced with this situation long term, or again in the future.
Covid-19 Specific Questions:
(If question does not apply, leave blank)
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
a.  Staff assisted by helping you find alternative ways to connect with your loved ones when in-person visits were not allowed.
b.  You felt confident that the staff tried their best to keep me safe from COVID-19.
General Comments:
Demographics:   (of the patient)  Collected for statistical purposes only.
Gender:
Ethnicity (race):
Age:
Dauphin Special Care Unit Patient Advisor Volunteers Needed!!  Someone just like you helped to design this survey! 
We want to partner with existing Dauphin Special Care Unit patients who might be interested in helping us review, design or provide feedback to our services. 
If you are interested in this, please leave your name, phone number and email address in the boxes below:
Volunteer Contact Information:

Forward additional Concerns or Compliments regarding your care to Patient Relations.

Patient Relations:  email  patientrelations@pmh-mb.ca or call  1-800-735-6596

Thank you for your participation!