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Renewal Satisfaction Questionnaire
1.
What elements of the renewal did you work with BBS on?
Plan Renewal Only
EDI File Renewal
Both Plan and EDI Renewal
2.
What did you like about your renewal experience with BBS?
3.
What could BBS have done differently to make your renewal experience better?
4.
How would you rate your renewal analyst?
1 (Low)
2
3
4
5 (High)
Responsiveness
1 (Low)
2
3
4
5 (High)
Turn around
1 (Low)
2
3
4
5 (High)
Professionalism
1 (Low)
2
3
4
5 (High)
Employee Navigator Knowledge
1 (Low)
2
3
4
5 (High)
Process Knowledge
1 (Low)
2
3
4
5 (High)
5.
Please provide any additional feedback that will help BBS better service your organization.
6.
How likely is it that you would recommend BBS to a friend or colleague?
1 (Not very likely)
2
3
4
5 (Extremely likely)
1 (Not very likely)
2
3
4
5 (Extremely likely)
7.
If you would like for us to address any of your responses, please provide your contact info below:
Name
Company
Email Address
Phone Number
Current Progress,
0 of 7 answered