Renewal Satisfaction Questionnaire

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* 1. What elements of the renewal did you work with BBS on?

Plan Renewal Only

EDI File Renewal

Both Plan and EDI Renewal

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* 2. What did you like about your renewal experience with BBS?

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* 3. What could BBS have done differently to make your renewal experience better?

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* 4. How would you rate your renewal analyst?

	1 (Low)	2	3	4	5 (High)
Responsiveness	Responsiveness 1 (Low)	Responsiveness 2	Responsiveness 3	Responsiveness 4	Responsiveness 5 (High)
Turn around	Turn around 1 (Low)	Turn around 2	Turn around 3	Turn around 4	Turn around 5 (High)
Professionalism	Professionalism 1 (Low)	Professionalism 2	Professionalism 3	Professionalism 4	Professionalism 5 (High)
Employee Navigator Knowledge	Employee Navigator Knowledge 1 (Low)	Employee Navigator Knowledge 2	Employee Navigator Knowledge 3	Employee Navigator Knowledge 4	Employee Navigator Knowledge 5 (High)
Process Knowledge	Process Knowledge 1 (Low)	Process Knowledge 2	Process Knowledge 3	Process Knowledge 4	Process Knowledge 5 (High)

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* 5. Please provide any additional feedback that will help BBS better service your organization.

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* 6. How likely is it that you would recommend BBS to a friend or colleague?

1 (Not very likely)

2

3

4

5 (Extremely likely)

1 (Not very likely)

2

3

4

5 (Extremely likely)

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* 7. If you would like for us to address any of your responses, please provide your contact info below:

Name

Company

Email Address

Phone Number