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GNV Customer Satisfaction Survey 2026
1.
Your GNV Experience: Overall, how satisfied are you with your experience at Gainesville Regional Airport (GNV)?
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Very Dissatisfied
I haven't become a customer yet
Other/Comments:
2.
Your GNV Experience: Overall, how satisfied are you with your experience at Gainesville Regional Airport (GNV)?
Excellent
Good
Fair
Poor
Very Poor
N/A
Ease of getting to the airport
Excellent
Good
Fair
Poor
Very Poor
N/A
Parking
Excellent
Good
Fair
Poor
Very Poor
N/A
Check-In and Ticketing
Excellent
Good
Fair
Poor
Very Poor
N/A
TSA Security Screening
Excellent
Good
Fair
Poor
Very Poor
N/A
Terminal Cleanliness
Excellent
Good
Fair
Poor
Very Poor
N/A
Wayfinding and signage
Excellent
Good
Fair
Poor
Very Poor
N/A
Food and Beverage
Excellent
Good
Fair
Poor
Very Poor
N/A
Shopping
Excellent
Good
Fair
Poor
Very Poor
N/A
Gate and seating areas
Excellent
Good
Fair
Poor
Very Poor
N/A
Baggage claim
Excellent
Good
Fair
Poor
Very Poor
N/A
Overall Terminal Experience
Excellent
Good
Fair
Poor
Very Poor
N/A
Other/Comments:
3.
How would you describe the customer service provided by GNV Airport (not airline, TSA, rental car or concession) staff?
Excellent
Good
Fair
Poor
Very Poor
I did not interact with GNV Airport Staff
Comments:
4.
How would you describe the customer service provided by the airlines at GNV?
Excellent
Good
Fair
Poor
Very Poor
I did not interact with airline staff
Comments:
5.
How would you describe TSA's customer service at GNV?
Excellent
Good
Fair
Poor
Very Poor
I did not interact with TSA Personnel
Comments:
6.
How would you describe the customer service provided by GNV's food, beverage, and retail businesses?
Excellent
Good
Fair
Poor
Very poor
I did not use these services
Comments:
7.
How would you describe the customer service provided by the rental car companies at GNV?
Excellent
Good
Fair
Poor
Very poor
I did not use these services
Comments:
8.
How well does GNV meet your needs?
Extremely well
Very well
Somewhat well
Not very well
Not at all well
Comments:
9.
How often do you fly GNV each year?
Several times a month
About once a month
A few times a year
About once a year
Less than once a year
I have never flown from GNV
10.
How welcoming and comfortable do you find GNV's terminal?
Extremely welcoming
Very welcoming
Somewhat welcoming
Not very welcoming
Not welcoming at all
Comments:
11.
Which of the following words would you use to describe our airport experience? Select up to five.
Convenient
Rude
Modern
Familiar
Thoughtful
Difficult
Friendly
Limited
Professional
Quiet
Expensive
Excellent
Local
Stressful
Helpful
Basic
Welcoming
Inefficient
Comfortable
Small
Attentive
Oudated
Community-Focused
Average
Safe
Unfriendly
Clean
No-frills
Personal
Frustrating
Reliable
Crowded
Easy
Businesslike
Unexpectedly Excellent
Confusing
Functional
Uncomfortable
Efficient
Unwelcoming
Simple
Disorganized
Uniquely Gainesville
Forgettable
Predictable
Impersonal
Service
Inconvenient
Distinctive
Other/ Comments:
12.
What does GNV do particularly well? (Select up to three).
Convenient location
Easy to navigate
Short security wait times
Parking
Friendly staff
Cleanliness
Comfortable terminal
Food and beverage
Shopping
Flight Options
Reliability
Accessibility and accommodations
Local character and sense of place
Customer service
Other/ Comments:
13.
If you use another airport, which airport do you primarily use when you do not fly from GNV?
I primarily use GNV
Orlando International Airport (MCO)
Tampa International Airport (TPA)
Tallahassee International Airport (TLH)
Jacksonville International Airport (JAX)
Orlando Sanford International Airport (SFB)
St. Pete-Clearwater International Airport (PIE)
Other/ Comments:
14.
If you primarily use GNV, skip to Question 16.
Why do you prefer using this airport instead of GNV?
Select all that apply.
Lower airfares
More nonstop destinations
Better flight schedules
More airlines
Better connections
More frequent flights)
Better parking
Better food and beverage
Better shopping
Better terminal amenities
Easier access from my home or work
Better rental car options
Better customer service
Shorter or more convenient overall travel time
I prefer the overall experience at that airport
Other/ Comments:
15.
. What are some things you don't like about that airport?
Please share anything you think GNV could do better.
16.
What would make you more likely to choose GNV for your next trip?
Select up to three.
More nonstop destinations
More airlines
Better flight schedules
Lower airfares
More frequent flights
Improved parking
Faster security screening
Better food and beverage
More shopping
More comfortable seating
Better rental car options
Better ground transportation
More terminal amenities
Nothing - I already prefer GNV
Other/ Comments:
17.
What is the ONE thing GNV could improve that would make the biggest difference in your experience?
18.
What is GNV doing well that you hope we never change?
19.
If you could tell the leadership of Gainesville Regional Airport one thing, what would it be?
20.
On a scale of 0 to 10,
How likely is it that you would recommend GNV to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
21.
Do you have any other comments, questions, or concerns?
