Recovery Toolkit Survey

Thank you for taking a few minutes to share your feedback about BBB’s Scam Recovery Toolkit. The website will officially launch in 2024. We’ve created a BETA version to gather input about the content and resources we created for those who have been impacted by scams. We will seek input about design and usability in 2024 when the newly designed website is ready for review.

The survey should take about three minutes. Thank you!

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* 1. Please rate your agreement with the following statements.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The information on the site was helpful.	The information on the site was helpful. Strongly Disagree	The information on the site was helpful. Disagree	The information on the site was helpful. Neutral	The information on the site was helpful. Agree	The information on the site was helpful. Strongly Agree
The content was easy to understand.	The content was easy to understand. Strongly Disagree	The content was easy to understand. Disagree	The content was easy to understand. Neutral	The content was easy to understand. Agree	The content was easy to understand. Strongly Agree
I was able to find information relevant to my situation.	I was able to find information relevant to my situation. Strongly Disagree	I was able to find information relevant to my situation. Disagree	I was able to find information relevant to my situation. Neutral	I was able to find information relevant to my situation. Agree	I was able to find information relevant to my situation. Strongly Agree
I found information I previously did not know about.	I found information I previously did not know about. Strongly Disagree	I found information I previously did not know about. Disagree	I found information I previously did not know about. Neutral	I found information I previously did not know about. Agree	I found information I previously did not know about. Strongly Agree
I found resources or information that will help me recover (financially or peace of mind).	I found resources or information that will help me recover (financially or peace of mind). Strongly Disagree	I found resources or information that will help me recover (financially or peace of mind). Disagree	I found resources or information that will help me recover (financially or peace of mind). Neutral	I found resources or information that will help me recover (financially or peace of mind). Agree	I found resources or information that will help me recover (financially or peace of mind). Strongly Agree
I would recommend the information on the site to a friend or family member.	I would recommend the information on the site to a friend or family member. Strongly Disagree	I would recommend the information on the site to a friend or family member. Disagree	I would recommend the information on the site to a friend or family member. Neutral	I would recommend the information on the site to a friend or family member. Agree	I would recommend the information on the site to a friend or family member. Strongly Agree

If you disagreed with any of the statements above, please tell us why.

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* 2. Which pages did you visit? (check all that apply)

My money was lost/stolen

My account was compromised

My device was compromised

My financial stability was impacted

My credit was harmed

My mental health was impacted

My personal info/ID was stolen

My data was stolen (business)

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* 3. If you didn't find everything you needed, please tell us what was missing.

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* 4. What did you find most helpful about the site content?

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* 5. Please provide any additional thoughts or suggestions on the content of the beta microsite.

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* 6. Would you be open to contact from The BBB Institute for Marketplace Trust to share additional feedback?

Yes