Customer Satisfaction Survey Template Question Title * 1. How likely is it that you would recommend the media center to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with the media center? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. Which of the following words would you use to describe our resources (books and things)? Select all that apply. Reliable High quality Useful Unique Impractical Ineffective Poor quality Unreliable OK Question Title * 4. How well does our resources meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 5. How would you rate the quality of our books? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 6. How would you rate the ease of finding the book that you want? Excellent Above average Average Below average Poor OK Question Title * 7. How responsive have we been to your questions about books and finding books? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 8. How likely are you to use the media center again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 9. Do you have any other comments, questions, or concerns? OK DONE