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2026 City of Evanston Community Development Department Customer Service Satisfaction Survey
1.
Please select which department you most recently interacted with
Building Department
Inspections Department
Planning & Zoning Department
Property Maintenance Department
Housing & Grants Department
2.
How did you engage with the department?
Email
Over the Phone
In Person
Permit, License, or Entitlement Application
Other (please specify)
3.
How satisfied are you with the resolution of your questions or concerns?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
4.
How satisfied were you with staff's explanation of any requirements, procedures, or next steps?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
5.
If your request was not resolved, were you satisfied with the support you received?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
6.
How satisfied are you with the timeframe for receiving a response?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
7.
How satisfied are you with the overall quality of services provided?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
8.
Do you have any additional comments or feedback you would like to provide?
Current Progress,
0 of 8 answered
