Dial-A-Ride Customer Survey 2018 YOUR FEEDBACK IS IMPORTANT TO US! Please take a few minutes to fill out this survey. Your feedback will help us identify ways to improve your service. Simply check the answer that best corresponds or type an answer in the blank space provided. THANK YOU FOR RIDING, AND SHARING YOUR THOUGHTS. OK Question Title * 1. What city do you live in? Kennewick Pasco Richland West Richland Benton City Prosser Finley Burbank Other (please specify) OK Question Title * 2. How did you pay today? If you used a pass, which type: I paid cash (see Question #4) Freedom Pass Premium Ticket Dial-a-Ride Pass + Cash Dial-a-Ride Pass Dial-a-Ride Ticket OK Question Title * 3. If you paid cash for your fare, how much did you pay? I used a pass I paid cash (specify amount) OK Question Title * 4. Have you ever purchased a pass or tickets online? Yes No OK Question Title * 5. Do you use a mobility device? Yes No OK Question Title * 6. Do you require assistance from the driver to get to and from the door of your residence or destination? Yes No OK Question Title * 7. Does your Dial-a-Ride service arrive within fifteen (15) minutes of the time given? Usually Sometimes Rarely OK Question Title * 8. How long does your usual trip on Dial-A-Ride take? Less than 15 minutes 15-30 minutes 30-45 minutes Longer than 45 minutes OK Question Title * 9. Which of the following best describes where you your currently live? Private home Condo or apartment Adult family home Temporary accommodations Retirement center Assisted living facility Group home Other (please specify) OK Question Title * 10. How often do you use the Dial-A-Ride service? 6 days a week 4 - 5 days a week 2 - 3 days a week Once a week Few times a month Once a month Few times a year or less First time OK Question Title * 11. Where is the first place you look for information about Dial-A-Ride/Ben Franklin Transit services? bft.org (website) Facebook Twitter Driver/on bus Customer Service/Scheduler Other (please specify) OK Question Title * 12. Please check the boxes that best describe why and how often you travel using Dial-A-Ride. Often Sometimes Rarely Never Travel to work Travel to work Often Travel to work Sometimes Travel to work Rarely Travel to work Never Medical or dental appointment Medical or dental appointment Often Medical or dental appointment Sometimes Medical or dental appointment Rarely Medical or dental appointment Never Visit family or friends Visit family or friends Often Visit family or friends Sometimes Visit family or friends Rarely Visit family or friends Never Recreation Recreation Often Recreation Sometimes Recreation Rarely Recreation Never Education Education Often Education Sometimes Education Rarely Education Never Shopping Shopping Often Shopping Sometimes Shopping Rarely Shopping Never Other Other Often Other Sometimes Other Rarely Other Never Other (please specify) OK Question Title * 13. Is Dial-A-Ride your only means of transportation? Yes (skip to Question #15) No OK Question Title * 14. If Dial-A-Ride is not your only means of transportation, what other modes do you use? Check all that apply. Car Bus Taxi Friends/Family Only use Dial-A-Ride Other (please specify) OK Question Title * 15. Have you ever used Travel Training to learn how to ride our buses? (If interested, call Customer Service: 509.735.5100) Yes No OK Question Title * 16. Please rate the following aspects of the Dial-A-Ride service. Excellent Good Fair Poor Very Poor Hours of operation Hours of operation Excellent Hours of operation Good Hours of operation Fair Hours of operation Poor Hours of operation Very Poor Phone-in reservation service Phone-in reservation service Excellent Phone-in reservation service Good Phone-in reservation service Fair Phone-in reservation service Poor Phone-in reservation service Very Poor Length of ride Length of ride Excellent Length of ride Good Length of ride Fair Length of ride Poor Length of ride Very Poor Driver appearance Driver appearance Excellent Driver appearance Good Driver appearance Fair Driver appearance Poor Driver appearance Very Poor Driver courtesy Driver courtesy Excellent Driver courtesy Good Driver courtesy Fair Driver courtesy Poor Driver courtesy Very Poor Vehicle appearance (clean, well maintained, etc.) Vehicle appearance (clean, well maintained, etc.) Excellent Vehicle appearance (clean, well maintained, etc.) Good Vehicle appearance (clean, well maintained, etc.) Fair Vehicle appearance (clean, well maintained, etc.) Poor Vehicle appearance (clean, well maintained, etc.) Very Poor Comfort of vehicle Comfort of vehicle Excellent Comfort of vehicle Good Comfort of vehicle Fair Comfort of vehicle Poor Comfort of vehicle Very Poor Amount paid Amount paid Excellent Amount paid Good Amount paid Fair Amount paid Poor Amount paid Very Poor OK Question Title * 17. What ethnic group do you consider yourself a part of or identify with? Please check all that apply. **Optional** Black or African-American Hispanic or Latino (of any race) Asian Caucasian / White American Indian or Alaska Native Native Hawaiian or other Pacific Islander Other (please specify) OK Question Title * 18. What is your age? **Optional** Under 17 17 - 25 26 - 50 51 - 64 65 - 75 Over 75 OK Question Title * 19. What languages are spoken in your home? Check all that apply. English Spanish Russian Chinese Vietnamese Other (please specify) OK Question Title * 20. How many people live in your house, including you? OK Question Title * 21. What was the total income of your household last year before taxes? **Optional** Less than $10,000 $10,000 - $19,999 $20,000 - $29,999 $30,000 - $49,999 $50,000 - $79,999 $80,000 - $119,999 $120,000 and above OK Question Title * 22. Were you aware that service hours were extended, and the buses now run from 6am – 8pm Monday through Friday, and 7am – 7pm on Saturday? Yes No OK Question Title * 23. In the past year, do you feel BFT Dial-A-Ride service is: Better About the same Worse OK Question Title * 24. Please tell us how we can make your experience with Ben Franklin Transit more enjoyable. OK Question Title * 25. What is your name? (first & last name) OK DONE
