Member Satisfaction Survey

Here at the Y, we value your membership and the satisfaction of your experience is of the utmost importance. Please let us know how we are doing by answering this brief survey. It will take approximately 5 minutes. It is important for us to know what we are doing well and what we can be doing better to meet the needs of our members. If you have trouble opening this survey please contact Jacquelyn Seeger at jseeger@sccymca.org. Thank you for your time.

* 1. Check the YMCA Locations You Visit Most Frequently

* 2. How do you rate the overall staffing in the following areas?

  Excellent Good Fair Poor N/A
Friendliness
Knowledge
Communication with members
Attentiveness to members

* 3. How do you rate our facilities?

  Excellent Good Fair Poor N/A
Health and Wellness
Aerobics Studio (Studio 29)
Spirit Mind Body Center
Studio 130
Classrooms
Lobby
Locker rooms
Pool
Gymnasium
Racquetball Courts
Spinning
Weight room
Gymnastics Center
Learning Center
Sports Performance Center
YMCA Camp Sloper
Overall Security

* 4. How would you rate the Southington Community YMCA's equipment on each of the following?

  Excellent Good Fair Poor N/A
Cardio Equipment
Strength Equipment
Free Weights
Stretching Areas
Equipment Options

* 5. How do you rate the Southington Community YMCA on each of the following?

  Excellent Good Fair Poor N/A
Health and Wellness Schedule
Pool Schedule
Gymnasium Schedule
Hours of Operation
Quality of Programs & Classes
Quantity of Programs & Classes

* 6. Please rate your level of satisfaction with each of the following:

  Very Satisfied Satisfied Dissatisfied Very Dissatisfies N/A
You feel welcome at your YMCA
Your YMCA is a good place for families
Your YMCA is helping to build a strong community
Your YMCA's image in the community

* 7. What do you enjoy most about being a YMCA member?

* 8. How can the YMCA enhance your membership experience?

* 9. What type of membership do you have at the Y?

* 10. Do you feel that you are getting good value for your membership?

* 11. The use of the following facilities is part of a full membership. Do you feel adequately informed of all of your member benefits? (YMCA Camp Sloper Outdoor Center, Gymnastics Center, Sports Performance Center, Pool and the Spirit Mind Body Center).

* 12. Would you recommend the Southington Community YMCA to a friend?

* 13. Would you be interested in being more involved at the Southington Community YMCA by volunteering in (click all that apply):

* 14. Would you like to share any additional comments?

* 15. Would you like the Membership Director to contact you in regards to your responses?

T