City West Water - Customer Experience Survey...

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* 1. What would you change to make things better for customer service outcomes, and staff?

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* 2. Have you reviewed how your team and group runs?

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* 3. Have you identified what the ‘pain points’ are in your team / group?

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* 4. Have you been involved in the CWW process to assess the operating model and co-create a CX team that supports our people and customers in a COVID normal world?

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* 5. Do you have any comments about that?

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* 6. Have there been any changes regarding the job expectations, and any significant variations from the job description?

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* 7. What processes do CWW have in place to check / verify customer service and performance levels?

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* 8. Are they appropriate?

Yes

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* 9. Please provide any additional comments:

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* 10. What is the one thing you would like CWW to offer that could improve the customer service experience and the capability of the staff who provide it?

Thank you for taking the time to complete this survey...

Authorised by: Lisa Darmanin, Branch Secretary, ASU Victorian & Services Branch, 116 Queensberry Street, Carlton South, 3053