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Technology Services Support Survey

Please rate the following elements of Transwestern's technology support team:

1.Technical knowledge
2.Professionalism 
3.Ability to diagnose problems
4.Ability to solve probelms
5.Time required to resolve problems
6.Communication skills
7.In-person support, if applicable
8.Methods of reporting technical issues (e.g. helpme@transwestern.com, helpme.transwestern.com, and (877)TWHELPME)?
9.What technical issues do you encounter most frequently?(Required.)
10.How frequently do you encounter these problems?(Required.)
11.How satisfied are you with the equipment the company provides?(Required.)
12.How satisfied are you with the software the company provides?(Required.)
13.What other software would you like to have available?
14.What applications do you regularly access on your mobile device?(Required.)
15.How often do you use the Self-Service Portal (helpme.transwestern.com) to access Knowledge Base articles, self-service tools, or to order equipment?(Required.)
16.How often do you read the email communications from TW Technology (e.g. technology tips)?(Required.)
17.Is there anyone on the technology support team that has been especially helpful to you?
18.Overall, how satisfied are you with the technology support you receive at Transwestern?
19.Please add any additional feedback on how we can provide better IT support.
Current Progress,
0 of 19 answered