Community Development Customer Satisfaction Survey

In an effort to assess our customer service, we are asking you as a customer, to complete this short survey. We hope that you will take the time to evaluate your experience with the city's Community Development Department. Your response will help us identify what we are doing right and where you believe we may need to make improvements.

If you would like to share comments not specific to an application process, you may submit your comments via email at communitydevelopment@bristoltn.org. Thank you for your time and thoughts.

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* 1. Please enter the date of service for which you are completing this survey.

Date

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* 2. What type of Application or Request did you submit? (please check all that apply)

Planning and Zoning: Subdivision

Planning and Zoning: Pre-Application Conference

Planning and Zoning: Annexation

Planning and Zoning: Site Plan

Planning and Zoning: Conceptual Site Plan

Planning and Zoning: Appeal of Administrative Decision

Planning and Zoning: Rezoning

Planning and Zoning: Special Use Permit

Planning and Zoning: Zoning Verifiction Letter

Building and Code Enforcement: Pre-Application Conference

Building and Code Enforcement: Temporary Use Permit

Building and Code Enforcement: Pre-Application Conference

Building and Code Enforcement: Zoning Code Enforcement Complaint

Building and Code Enforcement: Inspection

Building and Code Enforcement: Appeal of Administrative Decision

Building and Code Enforcement: Other (please specify)

Other (please specify)

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* 3. I am

Other (please specify)

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* 4. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Very Poor	N/A
Understanding of your business requirements	Understanding of your business requirements Excellent	Understanding of your business requirements Good	Understanding of your business requirements Adequate	Understanding of your business requirements Poor	Understanding of your business requirements Very Poor	Understanding of your business requirements N/A
Clearly communicating review comments and technical or policy issues relevant to your application in a timely manner	Clearly communicating review comments and technical or policy issues relevant to your application in a timely manner Excellent	Clearly communicating review comments and technical or policy issues relevant to your application in a timely manner Good	Clearly communicating review comments and technical or policy issues relevant to your application in a timely manner Adequate	Clearly communicating review comments and technical or policy issues relevant to your application in a timely manner Poor	Clearly communicating review comments and technical or policy issues relevant to your application in a timely manner Very Poor	Clearly communicating review comments and technical or policy issues relevant to your application in a timely manner N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Very Poor	Keeping you informed of progress N/A
Responding promptly to questions, complaints, and other problems	Responding promptly to questions, complaints, and other problems Excellent	Responding promptly to questions, complaints, and other problems Good	Responding promptly to questions, complaints, and other problems Adequate	Responding promptly to questions, complaints, and other problems Poor	Responding promptly to questions, complaints, and other problems Very Poor	Responding promptly to questions, complaints, and other problems N/A
Staff courtesy	Staff courtesy Excellent	Staff courtesy Good	Staff courtesy Adequate	Staff courtesy Poor	Staff courtesy Very Poor	Staff courtesy N/A
Website content and ease of use	Website content and ease of use Excellent	Website content and ease of use Good	Website content and ease of use Adequate	Website content and ease of use Poor	Website content and ease of use Very Poor	Website content and ease of use N/A

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* 5. Overall, how do you rate the quality of service we provide?

Excellent

Good

Adequate

Poor

Very Poor

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* 6. Was this your first experience working with the City's Community Development Department?

Yes

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* 7. Overall, is our performance...(if this is your first experience with Community Development, please check N/A)

Getting much better?

Getting better?

Staying the same?

Getting worse?

Getting much worse?

N/A

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* 8. What did you like about the Community Development Department's service(s) provided to you?

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* 9. If you have any suggestions regarding how we could improve the services we provide, please enter them in the box below.

We appreciate your taking the time to complete this survey. All responses will be reviewed by the departments of Community Development, Community Relations, and members of senior staff. While we may not take specific actions in response to an individual survey, overall responses will be used in evaluation and direction of city performance measures.

Because of the unique specifics surrounding each planning project, we can't guarantee the anonymity of responses. Survey responses are subject to the Tennessee Public Records Act (T.C.A. § 10-7-501 et seq.).

If you would like for us to respond to you please check one of the boxes below and complete the contact information. You may also contact the Community Development Department at any time either by phone, 423-989-5514, or by email at: communitydevelopment@bristoltn.org.

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* 10. Would you like to be contacted?

I would like a response to my comments above.

I wish to be contacted by the Director personally to provide additional comments.

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* 11.
Contact Information

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number

Question Title

* 1. Please enter the date of service for which you are completing this survey.

Question Title

* 2. What type of Application or Request did you submit? (please check all that apply)

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* 3. I am

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* 4. Please rate the following aspects of our work.

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* 5. Overall, how do you rate the quality of service we provide?

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* 6. Was this your first experience working with the City's Community Development Department?

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* 7. Overall, is our performance...(if this is your first experience with Community Development, please check N/A)

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* 8. What did you like about the Community Development Department's service(s) provided to you?

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* 9. If you have any suggestions regarding how we could improve the services we provide, please enter them in the box below.

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* 10. Would you like to be contacted?

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* 11. Contact Information

* 11.
Contact Information