In this small survey (don't worry there is less than five questions) I am hoping to find out what parts of the train tickets information are the most important to train users and how I can use this to improve the design of the train ticket.

This is for my University RSA Competition Project. Thanks for the Help!


The current National Rail Ticket

The current National Rail Ticket

* 1. What information on the train ticket is important to you?
Please rate in order of Importance (1 being the most important)

  1 2 3 4 5 6 7 8 9 10 11 12 13 14
From - To (Stations)
Time of Train departure
Date of Train departure
Date of Printing ticket
Seat and Coach
Ticket Type (Single or Return)
Ticket Type (Peak, Off-Peak, Anytime etc
Price of Train Ticket
Ticket Number
Number of people using the ticket
Card Transaction Details
Valid Until Date
Route (avoiding or via a Station)

* 2. What changes do you think could be made to improve the train ticket?

* 3. Do you understand what the differences are between a 'Off Peak Ticket', a 'Super Off Peak Ticket', a 'Peak Ticket' or a 'Anytime Ticket'?