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Okanogan County Electric Cooperative Member Survey - 2026

Okanogan County Electric Cooperative Member Survey

OCEC invites you to take a few minutes to complete our survey.
1.Overall, does OCEC meet your expectations?
2.Please rate OCEC on a series of organizational characteristics on a scale of 1-5 where one (1) is very poor and five (5) is very good.
For these ratings please consider ONLY the electric service you receive from OCEC.
1 - Very Poor
2
3
4
5 - Very Good
Don't know/Unsure
Responding promptly to member questions and concerns
Offering Energy Efficiency Programs & Rebates
Maintaining modern and reliable infrastructure
Providing good service and value for the cost of electricity
Restoring power after an outage in a reasonable amount of time
Communicating with members
Providing access to knowledgeable staff
Community involvement
Being open and honest about company operations and policies
Providing consistent and reliable electric service to members
3.Please rank the following statements below on a scale of 1-5, with one (1) being strongly disagree, three (3) being neutral, and five (5) being strongly agree.
1 Strongly Disagree
2
3 Neutral
4
5 Strongly Agree
I feel like an owner of the cooperative.
I believe my voice matters in cooperative decisions.
I understand what member ownership means.
I feel proud to be a member.
I trust the cooperative acts in members' best interests.
I would choose a cooperative over another utility with similar rates.
I feel connected to the cooperative beyond receiving electricity.
4.Everyone has expectations of the organizations they do business with over time. What are the top four expectations you have regarding the service you receive from OCEC? (select up to 4 responses)(Required.)
5.Please rate the value of the following communication methods provided by OCEC on a scale of 1-4; with one (1) being not valuable at all and four (4) being very valuable to you as a member.
1 Not valuable at all
2 Not very valuable
3 Somewhat valuable
4 Very Valuable
Don't know/Unsure
SmartHub (mobile app or online portal)
Email
ocec.coop website
On-bill messages
Automated phone calls
Text messages
Digital newsletter
Printed newsletter
6.In the past 12 months, how have you contacted OCEC? (Mark all that apply)
7.If you have contacted OCEC in the past 12 months, what was the purpose of the contact? (Mark all that apply)
8.How satisfied were you with the service provided by OCEC Customer Service Department?
9.How satisfied were you with the service provided by OCEC Engineering Department or Field Representatives?
10.Which of the following methods do you prefer when paying your monthly electric bill? (Mark all that apply)
11.How familiar are you with capital credits and how they work in a cooperative business structure?
Extremely familiar
Very familiar
Somewhat familiar
Not so familiar
Not at all familiar
12.Which of the following should be the cooperative's top priorities over the next 3–5 years? (Select up to 3 responses)(Required.)
13.How important are system improvements that provide long-term reliability, even if they increase costs slightly?
Extremely important
Very important
Somewhat important
Not so important
Not at all important
14.Have you experienced an outage in the last 12 months?
15.How satisfied are you with the outage restoration provided by OCEC?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know/Unsure
16.How do you rate your household’s preparedness for an outage, moving forward?
Very prepared
Somewhat prepared
Somewhat unprepared
Very unprepared
Don't know/Unsure
17.Do you have a generator?
18.Which of the following best reflects your approach to managing your personal energy usage?
19.Please review the following list of OCEC programs and services. For each item, indicate whether you have participated within the past 2 years or whether you would be willing to participate in the future.
Have participated and will continue to in future
Have participated and won't in the future
Not yet, but will in the future
Not yet, won't in the future
Don't know/Unsure
Low income payment assistance (i.e. LIHEAP, The Cove, Room One)
Operation Round Up
Budget Billing
Energy efficiency rebates
Solar/net metering
SmartHub online account management
Attended an Annual Meeting
Voted in a Coop election
20.When do you anticipate purchasing an electric vehicle in the future, if you anticipate purchasing an EV at all?
21.Where do you anticipate charging an electric vehicle if you purchased one (or where do you currently charge your electric vehicle if you already own one)? Please select all that apply.
22.Do you plan to install solar panels in the next:
23.In the future how would you prefer to receive information from OCEC? Please select all that apply.
24.OCEC purchased the local internet service provider, Methownet, in 2024. What is your relationship with Methownet internet services?
25.How supportive are you of OCEC continuing to expand fiber connections to members across our service area?
Very supportive
Somewhat supportive
Somewhat opposed
Very opposed
Don't know/unsure
26.OCEC provides propane service via Okanogan County Energy. What is your relationship with Okanogan County Energy?
27.How many people live in your household including yourself?
28.How long have you been an OCEC Member?
29.Do you have any additional comments?