We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

* When you call our gym, do you feel your phone call is being answered in a timely manner?

* How do you feel about the overall knowledge of the people answering the phone? (Scale 1-4 with 1 not being knowledgeable and 4 being extremely knowledgable.)

* When you enroll for a class session, do you receive order confirmations as desired?

* Please, rate the overall satisfaction with our staff's performance on a scale of 1 to 4 with 1 being extremely dissatisfied and 4 being highly satisfied.

* Have you been provided with the resources that you need to fully understand our classes and programs?

* Do you have adequate access to your account ledger?

* Please list three things that the Customer Service Team could improve.

* Please detail any additional information that we need to be aware of.