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Help Housing Rights shape our services

Accessing our services

Housing Rights is a housing advice charity. Last year we helped to support over 13,000 people with their housing problems through advice and advocacy.

Usually the first point of contact is our free Helpline where people call us for advice. If we think you require further support to address your housing problem, your case is then be referred into our casework team for further support and advocacy.

We want to make sure our services are accessible and meet the needs of people aged 55+. The questions in this survey are designed to help us understand if there's anything we can be doing better.
1.Have you heard of Housing Rights before?
2.If you needed advice about a housing problem would you know where to go for help? (For example if you fell behind on your rent/mortgage, if you needed your property adapted to make it more accessible, or if you were worried about being homeless.)
3.Thinking about a time you needed help with a housing, medical or other problem. How did you find out what services were available to help you? (Select all that apply.)
4.Which of the following is your preferred way to access a service?
5.Are you comfortable going into an office in person to ask for help or access services?
6.Are you comfortable phoning to ask for help or access services?
7.Are you comfortable using a digital chat function on a website to ask for help or access services?
8.Are you comfortable reading information on a website in order to get advice on an issue you need help with?
9.Would you prefer to access a service like Housing Rights yourself, or be referred through another service you are already using? (e.g. GP, another charity, a community organisation etc.)
10.What difficulties do you face when trying to access services? (Select all that apply)
11.Do you have a mobile phone?
12.Do you have an email address?