1. We strive every day to deliver world class service for you.

We want you to be a customer for life. Your feedback is critical to achieving this goal. Please take 2 minutes to complete the short survey below. At the conclusion, you will receive a credit to your account and be entered into a special drawing. Find more information at www.getfireprotection.com

Question Title

* 1. During your last service call, did Impact Fire meet, exceed or
fall short of your expectations?

Question Title

* 2. Did our technician arrive on time?

Question Title

* 3. Did our technician perform the job to your satisfaction?

Question Title

* 4. Did the technician discuss with you the details and results of your inspection?

Question Title

* 5. Which services did our technician perform that you are commenting on in this survey?

Question Title

* 6. Your level of satisfaction with Impact Fire and our employees is paramount. Your opinion counts. Please tell us how we are
doing for you. Do we meet, exceed or fall short of your
expectations on a day to day basis?

Question Title

* 7. Impact Fire is a full service fire protection company that services sprinklers, fire alarms, extinguishers, emergency lighting,
suppression systems and cleans hoods, ducts & HVAC systems? Would you like a free survey and quotation for additional
services?

Question Title

* 8. We would like to be able to communicate with you concerning
your level of satisfaction with Impact Fire. Though not required, please provide your name, address and email address below.

Question Title

* 9. Please indicate if you would like to be added to our email list to receive updates on changes to fire codes and various safety tips.

Thank you for taking the time out of your busy day to provide us with valuable feedback as to how we are
doing for you. At Impact Fire our customers are the final inspector. If you provided your contact information in question 8 above, you will be entered into a quarterly drawing for valuable prizes including a home fire safety kit, sporting event tixs or an IPOD. All customers will receive a $10 credit on their account for
completing this survey.

T