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Gateway Materials Test Center Customer Survey
1.
How did you first hear about GMTC?
News article
Word-of-mouth referral from colleague
Online search (e.g., Google, Yahoo, Bing)
Online forum/discussion board
Social media (e.g., Linkedin, Youtube)
Other (please specify)
2.
Are there any new test services you would like Gateway Materials Test Center to provide?
3.
How likely is it that you would recommend this company to a friend or colleague?
0 Not Likely
1
2
3
4
5 Extremely Likely
0 Not Likely
1
2
3
4
5 Extremely Likely
4.
How satisfied are you with our website's ease of use?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
I have never visited the website
5.
Using a number from 0 to 5, what would you rate our technical expertise in the field of materials testing?
0 Worst
1
2
3
4
5 Best
0 Worst
1
2
3
4
5 Best
6.
How would you rate the overall turnaround time?
Poor
1 star
Good
2 stars
Excellent
3 stars
7.
How responsive have we been to your questions or concerns about our services?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
8.
How would you rate the overall quality of service we provide?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
9.
Overall, are you satisfied or dissatisfied with the customer service you received from our company?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
10.
Have you toured our facility? If not, would you like to schedule one with us?
Yes, I have toured the facility
No, I do not want a tour of the facility
Yes, I would like to schedule a tour
11.
Do you have any other comments, questions, or concerns?
Current Progress,
0 of 11 answered
