Community Satisfaction Questionnaire

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Help Cherokee County Fire & Emergency Services (CCFES) better serve your needs by answering a few short questions regarding our service delivery and programs. Thank you for your time and input!


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* 1.
How well do you feel that CCFES is performing in accordance with its current mission statement?

It is the mission of the Cherokee County Fire & Emergency Services to preserve life and property, promote public safety and foster economic growth through leadership, management and actions as an all risk life safety response provider.

Not at All Neutral Extremely Well
i We adjusted the number you entered based on the slider’s scale.

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* 2.
How well do you feel that CCFES is performing in accordance with its current vision statement?

Cherokee County Fire & Emergency Services is committed to providing a superior level of emergency service to the citizens we serve. We will accomplish this by continuing to embrace new technologies, new techniques, national standards and modern research. This will provide for the most successful methods, highest degree of effective results and greatest loss reduction with the utmost safety for our personnel and community. We will continue to foster relationships with internal and external stakeholders to be recognized as a progressive fire service leader and eventually be an accredited organization highly responsive to our community’s need.

Not at All Neutral Extremely Well
i We adjusted the number you entered based on the slider’s scale.

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* 3.
Overall, how would you rate the performance, professionalism, and competence of Cherokee County Fire & Emergency Services?

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* 4.
On a scale of one to ten, how important is the following statement to you? 

In 2017, Emergency Medical Calls made up 65.3% of the total calls for service in Cherokee County, therefore, CCFES should plan to allocate more resources, personnel, and equipment to Emergency Medical Training and Response.

1 - Not Very Important 5 - Neither Important nor Unimportant 10 - Very Important
i We adjusted the number you entered based on the slider’s scale.

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* 5.
On a scale of one to ten, how important is the following statement to you? 

The top three causes of house fires are cooking, faulty or older wiring, or smoking material improperly extinguished/accidental, therefore CCFES should plan to allocate more resources, personnel, and equipment toward public prevention programs that educate citizens on how to avoid these risks.

1 - Not Very Important 5 - Neither Important nor Unimportant 10 - Very important
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* 6.
On a scale of one to ten, how important is the following statement to you?

The Population of Cherokee County is expected to increase by 12.9% over the next five years. The influx of new people to the area may result in higher call volume, therefore, CCFES should plan to allocate resources, personnel, and equipment to ensure that future needs are adequately met based on all available relevant data sources.

1 - Not Very Important 5 - Neither Important nor Unimportant 10 - Very Important
i We adjusted the number you entered based on the slider’s scale.

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* 7.
On a scale of one to ten, how important is the following statement to you? 

Early intervention in cardiac arrest (within 3 minutes) has been medically documented as critical in a positive outcome for the patient. CCFES should plan to allocate resources, personnel, technology and equipment to establish a public-aided CPR-First Aid-AED (automated external defibrillator) response that allows certified citizens to help their community.

1 - Not Very Important 5 - Neither Important nor Unimportant 10 - Very Important
i We adjusted the number you entered based on the slider’s scale.

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* 8.
On a scale of one to ten, how important is the following statement to you? 

Changing environments and building materials result in larger, hotter-burning, faster fires. CCFES should plan to allocate additional resources, training, personnel, and equipment to ensure that firefighters are kept up to date with the latest techniques in the profession.

1 - Not Very Important 5 - Neither important nor unimportant 10 - Very Important
i We adjusted the number you entered based on the slider’s scale.

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* 9.
On a scale of one to ten, how important is the following statement to you? 

It is important that CCFES plans to meet or exceed industry standards in turnout times (how long it takes firefighters to prepare to respond to an incident, 90 seconds), travel times (the time it takes to drive fire apparatus to the scene of an incident (under 8 minutes) for fires, emergency medical calls for service, hazardous materials, and technical rescue calls for service.

1 - Not very important 5 - Neither Important nor Unimportant 10 - Very Important
i We adjusted the number you entered based on the slider’s scale.

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* 10. What are the department's strengths and weaknesses in your opinion? Please be as detailed as possible in your suggestions. Staff will read every response and take all concerns and suggestions into account.  

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