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Printing & Publishing Customer Satisfaction

1.

Question Title

* 1. How satisfied are you with the printing product(s) you recently purchased from Printing and Publishing?

Very Satisfied

Somewhat Satisfied

Neither Satisfied Nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

Question Title

* 2. Please specify your satisfaction level with our staff with regard to:

	Very Satisfied	Somewhat Satisfied	Neither Satisfied Nor Dissatisfied	Somewhat Dissatisfied	Very Dissatisfied
our customer service satisfied your needs	our customer service satisfied your needs Very Satisfied	our customer service satisfied your needs Somewhat Satisfied	our customer service satisfied your needs Neither Satisfied Nor Dissatisfied	our customer service satisfied your needs Somewhat Dissatisfied	our customer service satisfied your needs Very Dissatisfied
timeliness of response to your inquiries	timeliness of response to your inquiries Very Satisfied	timeliness of response to your inquiries Somewhat Satisfied	timeliness of response to your inquiries Neither Satisfied Nor Dissatisfied	timeliness of response to your inquiries Somewhat Dissatisfied	timeliness of response to your inquiries Very Dissatisfied
print job was timely	print job was timely Very Satisfied	print job was timely Somewhat Satisfied	print job was timely Neither Satisfied Nor Dissatisfied	print job was timely Somewhat Dissatisfied	print job was timely Very Dissatisfied
product knowledge	product knowledge Very Satisfied	product knowledge Somewhat Satisfied	product knowledge Neither Satisfied Nor Dissatisfied	product knowledge Somewhat Dissatisfied	product knowledge Very Dissatisfied
understanding your business needs	understanding your business needs Very Satisfied	understanding your business needs Somewhat Satisfied	understanding your business needs Neither Satisfied Nor Dissatisfied	understanding your business needs Somewhat Dissatisfied	understanding your business needs Very Dissatisfied

Question Title

* 3. What specific things can we do to increase your satisfaction with our products and services? Please provide your work order number, name andcontact information (name and contact data are optional) as this will assist us in process improvements.