Veterans Services Impact Survey
1.
How has the quality of healthcare services (e.g., medical appointments, treatments) at the VA changed since the recent staff reductions?
Significantly improved
Slightly improved
No change
Slightly worsened
Significantly worsened
2.
What changes have you noticed in the wait times for VA medical appointments or other services (e.g., mental health, specialty care)?
Significantly shorter
Slightly shorter
No change
Slightly longer
Significantly longer
3.
How has the processing time for your VA claims (e.g., disability, benefits) been affected by the recent staff cuts?
Significantly faster
Slightly faster
No change
Slightly slower
Significantly slower
4.
How would you rate the overall customer service (e.g., communication, responsiveness) from the VA since the staff reductions?
Significantly improved
Slightly improved
No change
Slightly worsened
Significantly worsened
5.
What is the most significant issue you have faced with VA services (e.g., healthcare, claims, or other support) since the staff reductions?(Open-ended response: Please provide a brief description.)