Read this First

2021 - Refinish Operations
Welcome to the latest "Who Pays For What?" survey, conducted quarterly by Collision Advice and CRASH Network
Please review this page first.

Will I get the results? Yes, for free. The only contact information you need to provide is your state and zip code to complete the survey. However, those who provide additional contact information (including a valid email address) and who complete the survey will be emailed a link to download the results as soon as they become available.

Your Privacy: Your shop's individual responses will be held in the strictest confidence and will not be released in any way. Only cumulative data – regional and national – will be released.

Who should complete the survey? The survey should be completed by the shop owner, manager or estimator who is most familiar with your shop's billing practices and the payment practices of the largest national insurers.

What about multiple shop locations? Each individual shop location (whether a stand-alone business or part of a multi-shop operation) may submit one response to each quarterly survey. Do not have multiple people from one location complete the survey. For multiple locations of your business, have each location complete its own survey, or identify each location with a distinct and verifiable city or zip code.

How long will it take? The survey will take about 15-20 minutes to complete. Click here for a sample of the types of questions you will be asked in this survey. If you would like to download the question set for review prior to beginning the survey click here.

Questions? Please do not use the comment boxes for any questions or requests to which you would like to receive a response. Instead, email us directly with your questions to or

For more information about CollisionAdvice, click here. For more information about CRASH Network, click here.