Customer Satisfaction Questionnaire – AIS

Dear Customer

This questionnaire has been developed to assess the attitude towards quality within “ALBCONTROL SHA” and where necessary identify areas where improvement can be undertaken. The analysis will be based on the overall results of the responses given and each individual response will remain anonymous.

The sole purpose of this survey is to identify areas for improvement and customer satisfaction index in our processes with the aim to enhance the quality of work. It will only need around 3 min of your time.

Thank you for your cooperation!

Question Title

* 1. Easiness to access and communicate with AIS staff?

Very poor

Below average (poor)

Average

Above average (good)

Excellent

Question Title

* 2. Response time to request for AIS publications?

Very poor

Below average (poor)

Average

Above average (good)

Excellent

Question Title

* 3. Quality and timeliness of AIS products (AIP including aeronautical charts, AIP Amendments, AIP Supplements and AIC)?

Very poor

Below average (poor)

Average

Above average (good)

Excellent

Question Title

* 4. eAIP on CD-ROM?

Very poor

Below average (poor)

Average

Above average (good)

Excellent

Question Title

* 5. Quality and timeliness of the aeronautical information published by NOTAM?

Very poor

Below average (poor)

Average

Above average (good)

Excellent

Question Title

* 6. Quality of flight planning and PIB service provided at Tirana ARO?

Very poor

Below average (poor)

Average

Above average (good)

Excellent

Question Title

* 7. Is any specific service that you can rate as “poor” or “below average”? Please specify:

Question Title

* 8. Recommendations and remarks.

Question Title

* 9. Your information

Customer name

Company

Organization

Position

Your e-mail address

Question Title

* 10. Consent

I give my consent Albcontrol to collect and process my personal data with the purpose of evaluating our activity through a questionnaire.
By giving consent:

I understand that the data administrator is Albanian Air Navigation Services Provider (Albcontrol)

I understand that I can request this data to be verified at any time through an access request, as well as I can request a copy thereof.

I understand that I can request that the data about me, which is no longer required, to be deleted.

I understand that my data will be destroyed within 12 months after the evaluation.

Code: 4-4.4.1-02 CS Valid from:17.11.2017 Edition: 5 Status: INTERNAL