HealthTRAC Member Satisfaction Survey 2020 Question Title * 1. How long have you been a HealthTRAC Member? 1 to 3 months 4 to 6 months 7 to 11 months 1 to 2 years 3 to 4 years 5+ years Question Title * 2. How often do you visit HealthTRAC? 0 to 1 day a week 2 to 3 days a week 4 to 5 days a week 6+ days a week Question Title * 3. When do you typically visit HealthTRAC? (can choose more than one) Weekday Mornings Weekday Afternoons Weekday Nights Weekend - Saturdays Weekend - Sundays Question Title * 4. The reason(s) I choose to workout at HealthTRAC are: (can choose more than one) Lose weight Meet and socialize with other members Maintain my physical condition Medical reasons Train for a specific sport or event Other (please specify) Question Title * 5. What is your level of satisfaction with the following at HealthTRAC? Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A Price Price Very Satisfied Price Satisfied Price Dissatisfied Price Very Dissatisfied Price N/A Cleanliness Cleanliness Very Satisfied Cleanliness Satisfied Cleanliness Dissatisfied Cleanliness Very Dissatisfied Cleanliness N/A Customer Service Customer Service Very Satisfied Customer Service Satisfied Customer Service Dissatisfied Customer Service Very Dissatisfied Customer Service N/A Cardio Equipment Cardio Equipment Very Satisfied Cardio Equipment Satisfied Cardio Equipment Dissatisfied Cardio Equipment Very Dissatisfied Cardio Equipment N/A Weight Machine Equipment Weight Machine Equipment Very Satisfied Weight Machine Equipment Satisfied Weight Machine Equipment Dissatisfied Weight Machine Equipment Very Dissatisfied Weight Machine Equipment N/A Pool Pool Very Satisfied Pool Satisfied Pool Dissatisfied Pool Very Dissatisfied Pool N/A Aerobic Classes Aerobic Classes Very Satisfied Aerobic Classes Satisfied Aerobic Classes Dissatisfied Aerobic Classes Very Dissatisfied Aerobic Classes N/A Personal Training Personal Training Very Satisfied Personal Training Satisfied Personal Training Dissatisfied Personal Training Very Dissatisfied Personal Training N/A Massage Therapy Massage Therapy Very Satisfied Massage Therapy Satisfied Massage Therapy Dissatisfied Massage Therapy Very Dissatisfied Massage Therapy N/A Member Programs Member Programs Very Satisfied Member Programs Satisfied Member Programs Dissatisfied Member Programs Very Dissatisfied Member Programs N/A Youth Programs Youth Programs Very Satisfied Youth Programs Satisfied Youth Programs Dissatisfied Youth Programs Very Dissatisfied Youth Programs N/A Nursery Nursery Very Satisfied Nursery Satisfied Nursery Dissatisfied Nursery Very Dissatisfied Nursery N/A Kids Hours Kids Hours Very Satisfied Kids Hours Satisfied Kids Hours Dissatisfied Kids Hours Very Dissatisfied Kids Hours N/A Question Title * 6. Please let us know what comments you have or what services would enhance your experience at HealthTRAC? Question Title * 7. Gender Male Female Other Question Title * 8. Age: 12 - 15 years old 16 - 19 years old 20 - 29 years old 30 - 39 years old 40 - 49 years old 50- 59 years old 60+ years old Question Title * 9. How did you hear about HealthTRAC? Word of Mouth Radio Newspaper Facebook Website Friend Other (please specify) Done
