* 1. Are you the individual who is primarily responsible or shares responsibility for paying the electricity bill?

* 2. Please provide the following information so that we can contact you if you are the winner of a $50 bill credit.

* 3. Which of the following categories includes your age?

* 4. How long have you been a member of Northfork Electric?

* 5. On average, how much is your monthly bill for your electric service?

* 6. Including yourself, how many people live in your home?

* 7. Which category best describes your home?

* 8. Please indicate the type of heating system primarily used to heat your home or apartment. 

* 9. Think for a moment about your relationship with NFEC. How do you view yourself? (Select all that apply)

* 10. Please consider all your experiences to date with Northfork Electric. Using a 10-point scale on which 1 means ‘very dissatisfied’ and 10 means ‘very satisfied’, how satisfied are you with NFEC?

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i We adjusted the number you entered based on the slider’s scale.

* 11. To what extent has Northfork Electric fallen short of your expectations or exceeded your expectations? Using a 10-point scale on which 1 now means “falls short of your expectations” and 10 means “exceeds your expectations,” to what extent has Northfork Electric fallen short or exceeded your expectations?

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i We adjusted the number you entered based on the slider’s scale.

* 12. Forget Northfork Electric for a moment. Now, I want you to imagine an ideal utility company. How well do you think Northfork Electric compares with that ideal utility company? Please use a 10-point scale on which 1 means “not very close to the ideal,” and 10 means “very close to the ideal.”

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i We adjusted the number you entered based on the slider’s scale.

* 13. Assume for the moment that you could choose from among more than one utility company. The next time you are going to choose a utility company, how likely is it that it will be Northfork Electric again? Using a 10-point scale on which 1 means “very unlikely” and 10 means “very likely,” how likely is it that it will be Northfork Electric again?

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i We adjusted the number you entered based on the slider’s scale.

* 14. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC provides reliable service?

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i We adjusted the number you entered based on the slider’s scale.

* 15. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC handles complaints and problems promptly?

1
i We adjusted the number you entered based on the slider’s scale.

* 16. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC communicates with you about electricity costs?

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i We adjusted the number you entered based on the slider’s scale.

* 17. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC restores power quickly following an outage?

1
i We adjusted the number you entered based on the slider’s scale.

* 18. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC keeps you informed when they are doing work in your area?

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i We adjusted the number you entered based on the slider’s scale.

* 19. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC provides a good value for the money you spend?

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i We adjusted the number you entered based on the slider’s scale.

* 20. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC is a name you can always trust?

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i We adjusted the number you entered based on the slider’s scale.

* 21. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC helps you to learn to manage your electricity usage?

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i We adjusted the number you entered based on the slider’s scale.

* 22. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC improves the quality of life in your community?

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i We adjusted the number you entered based on the slider’s scale.

* 23. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC helps prepare for and responds to natural disasters?

1
i We adjusted the number you entered based on the slider’s scale.

* 24. If you had a question about managing your energy use, where would you turn for answers?

* 25. If you had a question about renewable energy such as solar or wind, where would you turn for answers?

* 26. Looking ahead to your next vehicle purchase or lease, how likely are you to consider a pure battery electric plugin vehicle? – runs on ONLY an electric engine and doesn’t use gasoline

* 27. Looking ahead to your next vehicle purchase or lease, how likely are you to consider a plug-in hybrid electric vehicle? – runs on BOTH an electric and gasoline engine

* 28. Which of the following energy utility offered programs/services would you be interested in? (Select all that apply)

* 29. Which of the following options are your preferred methods for NFEC to communicate important information to you? (Select all that apply)

* 30. On which of the following online social networking sites do you currently participate? (You may select multiple answers)

* 31. During the past six months, other than your bill itself, what communications or advertising from NFEC do you recall reading, hearing or seeing? (You may select multiple answers)

* 32. If NFEC wanted to inform you about a power outage in your area and keep you updated on the status of the power restoration effort, what would be the best way(s) to communicate this information to you? Should your co-op… (You may select multiple answers)

* 33. Which of the following is your preferred method of payment?

* 34. What is the best way to communicate a high bill alert to you?

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