### Question Title

#### * 10. Please consider all your experiences to date with Northfork Electric. Using a 10-point scale on which 1 means ‘very dissatisfied’ and 10 means ‘very satisfied’, how satisfied are you with NFEC?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 11. To what extent has Northfork Electric fallen short of your expectations or exceeded your expectations? Using a 10-point scale on which 1 now means “falls short of your expectations” and 10 means “exceeds your expectations,” to what extent has Northfork Electric fallen short or exceeded your expectations?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 12. Forget Northfork Electric for a moment. Now, I want you to imagine an ideal utility company. How well do you think Northfork Electric compares with that ideal utility company? Please use a 10-point scale on which 1 means “not very close to the ideal,” and 10 means “very close to the ideal.”

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 13. Assume for the moment that you could choose from among more than one utility company. The next time you are going to choose a utility company, how likely is it that it will be Northfork Electric again? Using a 10-point scale on which 1 means “very unlikely” and 10 means “very likely,” how likely is it that it will be Northfork Electric again?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 14. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC provides reliable service?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 15. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC handles complaints and problems promptly?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 16. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC communicates with you about electricity costs?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 17. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC restores power quickly following an outage?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 18. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC keeps you informed when they are doing work in your area?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 19. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC provides a good value for the money you spend?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 20. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC is a name you can always trust?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 21. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC helps you to learn to manage your electricity usage?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 22. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC improves the quality of life in your community?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

### Question Title

#### * 23. Using a scale from 1 to 10 where 1 means ‘disagree strongly’ and 10 means ‘agree strongly’, how much do you agree that NFEC helps prepare for and responds to natural disasters?

 1 10
i We adjusted the number you entered based on the sliderâ€™s scale.

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