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Pre-Meeting Survey - Use of AI in Retail

Quick Research

Ahead of our working group meeting on AI on December 8th, we are asking for your help with this short survey that seeks to explore how you are thinking about the use of AI in your business, the use cases you are prioritising and what you might like to get from the meeting.

The answers you share will be aggregated and anonymised. We will never share individual responses. We ask for your business email so that we can identify any possible multiple entries from any one organisation. Thank you.
1.What is your business email address(Required.)
2.What best describes the business you work for?
3.What best describes your current role with your employer?
In Q4, we are looking to explore your adoption three different forms of AI

1) Predictive / Traditional AI – uses data to forecast, classify, or optimize (e.g., replenishment forecasting, computer vision).
2) Generative AI (GenAI) – creates new text, images, or insights (e.g., chat assistants, image generation, code copilots).
3) Agentic AI – autonomous agents plans and acts toward a goal (e.g., automatically adjusts prices, triggers tasks, or coordinates workflows under policy)

The next question, Q4 asks about your level of adoption of these three forms of AI
4.To what extent has your business adopted each of these three forms of AI?
Awareness is low, there are no trials
There is some awareness, some trials are happening
Awareness is high, some use cases have scaled already
Predictive / Traditional AI
Generative AI (Gen AI)
Agentic AI
5.Thinking about the use cases, to what extent has your business adopted these eight use cases?
No Plans
Piloting
Deployed
On-Shelf Availability & Store Execution (gap detection, task orchestration, planogram compliance)
Supply Chain & Logistics (forecasting, routing, capacity planning, supplier agents)
Pricing, Promotion & Merchandising (markdowns, dynamic pricing, category planning)
Customer Service & Conversational Commerce (chatbots, shopping assistants, copilots)
Waste, Shrink & Sustainability (expiry alerts, donation flows, safety detection)
Workforce & Store Operations (scheduling, training copilots, incident management)
Data Quality, IT & Back-Office (item setup, reconciliation, procurement automation)
Energy / Facility Management (energy optimisation, equipment monitoring)
6.Please describe the use cases you have deployed / are piloting in a few words.
7.What are the top three expected benefits you and your business believe will be realised by AI?
8.What are the three most expected risks that you and your business believe are associated with AI?
9.What are some either good or bad experiences with AI in your business that you could share?
10.Finally, as you think about the working group meeting, do you have any specific expectations or hopes for the meeting? Do you have a burning question that you would like the group to answer and discuss? Please let us know