Customer Survey

The Framingham Finance Division welcomes your comments and feedback regarding your interaction with the following Departments: Assessor’s Office, Accounting Department, Treasurer/Collector, Purchasing Department and the CFO’s Office. You may submit this survey anonymously or complete the identifying information at the bottom of the survey.

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* 1. What Town Finance Division did you visit?

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* 2. What was the purpose of your visit?

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* 3. Did you get the information, complete the transaction or get the document you needed?

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* 4. If the information was not available, did the staff person offer to follow up or contact you when the information was available?

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* 5. How professional was the Department you visited?

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* 6. Was the information provided clear and understandable?

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* 7. How knowledgeable was the staff in this Department?

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* 8. How helpful was the person who assisted you?

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* 9. Was your experience with the Department/personnel better than you expected, worse than you expected or about what you expected?

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* 10. What would you suggest to make your visit easier/better? Please be specific as possible.

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* 11. Additional comments:

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* 12. Optional Identifying Information

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