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MCPH Customer Survey
1.
Date of Service:
Date
Date
January
February
March
April
May
June
July
August
September
October
November
December
1900
1901
1902
1903
1904
1905
1906
1907
1908
1909
1910
1911
1912
1913
1914
1915
1916
Su
Sunday
Mo
Monday
Tu
Tuesday
We
Wednesday
Th
Thursday
Fr
Friday
Sa
Saturday
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
2.
What is your zip code?
3.
Where did you receive MCPH services or information?
Austintown - Main Office
Austintown - Environmental Lab
Boardman (WIC Only)
Goshen Twp. (WIC Only)
Youngstown (WIC Only)
Email
Phone Call
Website/Online/Social Media
Off-site Immunization Clinic
Community Event/Program
4.
What program or service did you receive from us?
Animal Bite Reports
Food Safety Inspections / Plans / Permits
Environmental Inspections / Licensing
Flu / Infectious Disease Reporting
Immunizations / Shots
Real Estate Evaluation
Septic Program
Well Program
Nuisance Complaints
WIC (Women, Infants, Children)
Environmental Laboratory Services
Mahoning County Pathways HUB
Baby & Me Tobacco Free
Cribs for Kids
Project DAWN (Naloxone)
Emergency Preparedness
Tuberculosis Program
Chronic Disease Self Management
Matter of Balance
Diabetes Empowerment Education Program (DEEP)
Other (please specify)
5.
I was treated with courtesy and respect by the staff who helped me today?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
6.
Staff were professional, knowledgeable, and competent?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
7.
Services and information were received in a timely and efficient manner?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
8.
I am pleased with the customer service I received today?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
9.
How did you find out about our services?
Friends/Family
Doctor
Social Media: Facebook/Twitter
Internet
TV
Newspaper
Radio
Other (please specify)
10.
Gender
Male
Female
Trans Male/Trans Man
Trans Female/Trans Woman
Genderqueer/Gender Non-Conforming
Different Identity/Prefer to Self-Describe (enter your response below)
Prefer Not to Say
If you prefer to self-describe, please enter here:
11.
How old are you?
<18
18-24
25-32
33-40
41-54
55-64
65 and Over
12.
What is your race / ethnicity?
White
Black or African-American
Asian
American Indian
Latino or Hispanic
Multi-racial
I prefer not to answer
Other (please specify)
13.
What language(s) do you speak at home?
English
Spanish
Arabic
Chinese
Other (please specify)
14.
Additional Comments, Questions, Concerns (What can we do to make your experience better?):
Current Progress,
0 of 14 answered