Copy of Tri-County Community Action Agency Customer Satisfaction Survey 21/22

Customer Satisfaction Survey 2021-2022

Question Title

* 1. How were you referred to our agency?

Friend

Social Media

Community Partner/Group

Self

Tri-County Volunteer

Church (please identify)

Question Title

* 2. What service(s) did you receive: (Check as many as apply)

Weatherization

Dare to Care Commodities

LIHEAP (Energy Assistance Programs)

Emergency Assistance

Food Pantry

Budget/Credit Counseling

Telephone Reassurance

Homecare/Friendly visits

Meals on Wheels

Transportation

Caring Adult Day Services

COMPASS/Casey's Law

SHIP Counseling (Insurance)

Senior Center/Senior Fitness building

Senior Farmers Market (Henry County)

Lion's Club Eyeglass & Exam

Goodwill Industries of Kentucky, Inc.

Rumpke Free Trash Program (Henry County)

TCCAA Hope Center Services

N/A - service requested not offered by TCCAA

Other (please specify)

Question Title

* 3. Did TCCAA refer you to a community partner?

Yes

Community Partner(s) referred to:

Question Title

* 4. How long have you known about Tri-County services?

5 yrs or longer

2 -4 years

1 -2 years

Less than a year

Question Title

* 5. How were you treated by staff?

Excellent

Good

Fair

Poor

Question Title

* 6. Was the service(s) satisfactory?

Yes

Question Title

* 7. Did the service meet your need(s)?

Yes

Question Title

* 8. Did the service improve your education level on a topic/situation?

Yes

Question Title

* 9. Did the service improve your home environment?

Yes

N/A (not applicable)

Question Title

* 10. Did the service improve your nutritional needs?

Yes

N/A (not applicable)

Question Title

* 11. Did Tri-County help you become/remain self-sufficient?

Yes

Copy of Tri-County Community Action Agency Customer Satisfaction Survey 21/22

Customer Satisfaction Survey 2021-2022

Question Title

* 1. How were you referred to our agency?

Question Title

* 2. What service(s) did you receive: (Check as many as apply)

Question Title

* 3. Did TCCAA refer you to a community partner?

Question Title

* 4. How long have you known about Tri-County services?

Question Title

* 5. How were you treated by staff?

Question Title

* 6. Was the service(s) satisfactory?

Question Title

* 7. Did the service meet your need(s)?

Question Title

* 8. Did the service improve your education level on a topic/situation?

Question Title

* 9. Did the service improve your home environment?

Question Title

* 10. Did the service improve your nutritional needs?

Question Title

* 11. Did Tri-County help you become/remain self-sufficient?

Question Title

* 12. What do you think Tri-County could do to improve.

Question Title

* 13. Name and Date (0ption