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* 1. How would you rate the overall level of service at our hospital for your most recent visit?

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* 2. How many years have you been a client with us?

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* 3. Why do you choose Lamar Veterinary Clinic? Check all that apply.

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* 4. If you have called Lamar Veterinary Clinic within the last month, how would you rate being able to get in touch with the correct department in a timely manner?

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* 5. Was the staff polite and courteous?

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* 6. Was your appointment conducted in a timely and efficient manner?

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* 7. Do you feel the doctors and staff listened to your concerns and addressed them?

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* 8. By the end of your appointment, were your questions answered to your satisfaction?

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* 9. Was your pet treated kindly and with respect?

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* 10. How would you rate our overall level of appearance/cleanliness for your most recent visit?

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* 11. Do you feel that your pet received quality professional veterinary care?

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* 12. How would you rate the overall value received for the price of your visit?

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* 13. If your pet was hospitalized, did you receive adequate home-care instructions?

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* 14. Do you plan to continue your pets' care at Lamar Veterinary Clinic?

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* 15. Would you like to add any additional comments or concerns regarding our customer service and patient care? If yes, please explain.

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* 16. Would you like us to contact you regarding any comments or concerns? If so, please leave your name and phone number.

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