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* 1. How would you rate the overall level of service at our hospital for your most recent visit?

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* 2. How many years have you been a client with us?

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* 3. Why do you choose Lamar Veterinary Clinic? Check all that apply.

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* 4. Was the staff polite and courteous?

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* 5. Was your appointment conducted in a timely and efficient manner?

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* 6. Do you feel the doctors and staff listened to your concerns and addressed them?

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* 7. By the end of your appointment, were your questions answered to your satisfaction?

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* 8. Was your pet treated kindly and with respect?

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* 9. How would you rate our overall level of appearance/cleanliness for your most recent visit?

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* 10. Do you feel that your pet received quality professional veterinary care?

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* 11. How would you rate the overall value received for the price of your visit?

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* 12. If your pet was hospitalized, did you receive adequate home-care instructions?

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* 13. Do you plan to continue your pets' care at Lamar Veterinary Clinic?

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* 14. Do you have any unresolved issues/concerns that you would like to address? If yes, please explain. 

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