Thank you for taking the time to complete this survey.

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* 1. Was it easy to get to speak with the receptionist to arrange an appointment?

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* 2. Were you able to get an appointment in a timely manner?

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* 3. Were you able to get an appointment with the specific doctor/nurse you wanted to see?

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* 4. Did you find the reception area accessible and private enough?

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* 5. Was the practice (waiting room, consultation room) clean and comfortable?

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* 6. Was the temperature in the consultation room comfortable?

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* 7. Did the waiting room have enough seats for all the patients?

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* 8. Was the toilet clean and well-maintained?

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* 9. Was the length of your appointment sufficient to deal with your main issue?

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* 10. Did the doctor or nurse clearly explain how you would get the results of any tests that were taken?

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* 11. Did you know how much the visit would cost prior to your arrival?

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* 12. Can you usually get through to the practice on the telephone easily?

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* 13. Do you find the staff professional and welcoming?

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* 14. If you need to see a GP urgently, can you normally be seen on the same day?

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* 15. If you need to see a doctor outside of normal hours, can you get in touch with the doctor on duty with no more than two phone calls?

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* 16. Do you have enough time with your doctor/nurse when you attend?

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* 17. Do you know how to order a repeat prescription for your medications?

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* 18. Can you get your repeat prescription within three working days of ordering it?

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* 19. Do you know where the costs and charges for the practice are listed (leaflets, website, via signage)?

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* 20. If you wish to make a complaint, would you know how to do so?

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* 21. At the end of your visit, were you clear about the next steps to be taken in your treatment?

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* 22. Do you feel the practice offers enough variety in terms of appointments/specialist treatments?

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* 23. Any other comments

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