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Copy of PATIENT SATISFACTION SURVEY
Thank you for taking the time to complete this survey.
1.
Was it easy to get to speak with the receptionist to arrange an appointment?
Yes
No
NA
2.
Were you able to get an appointment in a timely manner?
Yes
No
NA
3.
Were you able to get an appointment with the specific doctor/nurse you wanted to see?
Yes
No
NA
4.
Did you find the reception area accessible and private enough?
Yes
No
NA
5.
Was the practice (waiting room, consultation room) clean and comfortable?
Yes
No
NA
6.
Was the temperature in the consultation room comfortable?
Yes
No
NA
7.
Did the waiting room have enough seats for all the patients?
Yes
No
NA
8.
Was the toilet clean and well-maintained?
Yes
No
NA
9.
Was the length of your appointment sufficient to deal with your main issue?
Yes
No
NA
10.
Did the doctor or nurse clearly explain how you would get the results of any tests that were taken?
11.
Did you know how much the visit would cost prior to your arrival?
Yes
No
Does Not Apply
12.
Can you usually get through to the practice on the telephone easily?
Yes
No
NA
13.
Do you find the staff professional and welcoming?
Yes
No
NA
14.
If you need to see a GP urgently, can you normally be seen on the same day?
Yes
No
NA
15.
If you need to see a doctor outside of normal hours, can you get in touch with the doctor on duty with no more than two phone calls?
Yes
No
NA
16.
Do you have enough time with your doctor/nurse when you attend?
Yes
No
NA
17.
Do you know how to order a repeat prescription for your medications?
Yes
No
NA
18.
Can you get your repeat prescription within three working days of ordering it?
Yes
No
NA
19.
Do you know where the costs and charges for the practice are listed (leaflets, website, via signage)?
Yes
No
NA
20.
If you wish to make a complaint, would you know how to do so?
Yes
No
NA
21.
At the end of your visit, were you clear about the next steps to be taken in your treatment?
Yes
No
NA
22.
Do you feel the practice offers enough variety in terms of appointments/specialist treatments?
Yes
No
NA
23.
Any other comments
