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After Sales Customer Satisfaction Survey
We continually try to improve our service and would appreciate your feedback.
1.
Please enter your details below
Name
Telephone Number
Email Address
2.
How easy was it to contact our Service Department?
Very Easy
Easy
Difficult
Very Difficult
3.
How helpful were our service advisors in dealing with your enquiry?
Very Helpful
Helpful
Unhelpful
Very Unhelpful
4.
How would you rate the availability of an appointment?
Excellent
Good
Poor
Very Poor
5.
How easy was it to find the Service Centre?
Very Easy
Easy
Difficult
Very Difficult
Any suggestions how we could make this easier?
6.
Upon arrival how friendly and helpful were the Service Team?
Very Helpful
Helpful
Unhelpful
Very Unhelpful
Any suggestions how we could be more helpful?
7.
How well informed were you of progress whilst your motorhome was in for repair/service?
Very Well Informed
Well Informed
Poorly Informed
Very Poorly Informed
Any suggestions how we could improve?
8.
Did the advisor contact you to discuss all jobs prior to collection?
Yes
No
Other (please specify)
9.
How would you rate the Service Advisor's explanation of the work completed and the invoice?
Excellent
Good
Poor
Very Poor
Any suggestions how we could improve?
10.
How satisfied were you with the work completed and time taken?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Any suggestions how we could improve?
11.
Following your service/repair how likely is it that you would recommend Tyne Valley Service Centre to a friend or colleague?
Very Likely
Likely
Unlikely
Very Unlikely
What would make it more likely that you would recommend us?
12.
Overall how would you rate the quality of service you received from Tyne Valley Motorhomes?
Excellent
Good
Poor
Very Poor
Any suggestions how we could improve your experience?
