The Arc of Allegan County Satisfaction Survey
1.
The office staff took my information politely and efficiently.
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
NA - Not Applicable
2.
The office staff was courteous and helpful.
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
NA - Not Applicable
3.
The Advocate returned my call in a timely manner (1-2 business days).
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
NA - Not Applicable
4.
The Advocate was polite and knowledgeable.
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
NA - Not Applicable
5.
The Advocate accurately understood my concerns.
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
NA - Not Applicable
6.
The Advocate assisted me in preparing for my meeting.
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
NA - Not Applicable
7.
I feel confident in my understanding of the situation, documents, etc.
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
NA - Not Applicable
8.
I gained knowledge that will help me advocate for myself or my family member in future situations.
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
NA - Not Applicable
9.
The advocate helped me identify at least one new resource to utilize in the future when experiencing challenges relate to my child's special education. (i.e. Michigan Alliance for Families, Michigan Protection and Advocacy, Special Ed. mediation)
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
NA - Not Applicable
10.
Please share any additional comments, suggestions, etc. that you may have: